Browse the employee bios to learn more about the outstanding individuals that lead Team Momentum.
Bill Fox | Executive Chairman
Bill Fox is the leader of Momentum’s mission to enable others to thrive. By focusing on developing a strong company culture and an unwavering commitment to customers, Bill’s influences have directly led to a resilient company and the emergence of Momentum as the telecom industry-leader in customer experience. Bill received an MBA with Distinction from Harvard Business School and a BS in Business Administration and Accounting from Washington and Lee University.
Todd Zittrouer | CEO
Todd Zittrouer is a champion of the Momentum Difference and enabling Momentum’s customers to thrive. Utilizing his sales acumen, leadership style and deep knowledge of IP-enabled communications services, Todd works daily to engage and equip Momentum’s partners and customers. His industry expertise and customer-first style has been the driving force behind partners and operators enhancing their offerings and, as a result, boosting their own competitiveness in the marketplace. Todd has almost 20 years of experience in the field of telecommunications and holds a Bachelor of Science degree in business management from State University of West Georgia.
Robert Hagan | CFO
Bob Hagan joined Momentum Telecom as Chief Financial Officer in 2018 and is responsible for strategic planning and financial operations. Bob’s experience includes CFO and senior financial positions at several high-growth public and private companies in the telecom, corporate aviation and process engineering sectors. Prior to Momentum, Bob gained 16 years of prior experience in the telecom sector including as the CFO with Hudson Fiber Network through its successful sale to ExteNet Systems in 2018 and as the CFO and SVP of Finance of KMC Telecom, a large competitive local exchange carrier sold to Centurylink and Telcove. Earlier in his career, Bob was an audit manager at Ernst & Young. Bob has degrees in business management and accounting from Fairleigh Dickinson University and is a Certified Public Accountant.
Mark Marquez | Executive Vice President of Technology
Mark Marquez leads all of Momentum’s internal and external platform development, selection and implementation of customer technology and management of core network technology operations. As a highly regarded voice within the hosted VoIP and unified communications industry and an expert of emerging technologies, Mark was an integral part of designing and building Momentum’s highly efficient, redundant and scalable technology infrastructure, and has extensive experience designing managing and implementing complex network and telecommunications infrastructures for small, medium and enterprise companies.
Chuck Piazza | Executive Vice President of Sales & Marketing
Chuck Piazza has more than 20 years of experience in the telecommunications industry, first-hand expertise of building a successful sales organization from the ground up and a proven track record of cultivating sales channels. Before joining Momentum, Chuck gained extensive executive experience including vice president roles at West IP Communications and Smoothstone IP Communications. As Momentum’s Executive Vice President of Sales and Marketing, Chuck oversees the development and execution of strategies for accelerating sales growth in established and emerging markets.
Phillip Roland | Senior Vice President of Development
Phillip Roland oversees the operations and development of many of Momentum’s key platforms, including Momentum’s Broadband Explorer (BBX). He works tirelessly with the software development team to design, create and implement new functionality, features and enhancements that can then be used by Momentum’s customers to increase operational efficiencies and deliver higher quality service. Phillip holds a Bachelor of Science degree in Information Systems from Georgia Southern University and an MBA from Kennesaw State University.
Scott Helms | Senior Vice President of Advanced Solutions
Scott Helms is a recognized thought leader and influencer in the broadband management industry and has established his voice over more than two decades of experience working as an architect for broadband systems (DOCSIS, xDSL, wireless, FTTx, etc.) and designing broadband software. As Momentum’s Senior Vice President of Advanced Solutions, Scott is spearheading the creation of Momentum’s center for excellence for broadband providers and is helping Momentum to reach new markets.
Jennifer Jacobs | Senior Vice President of Customer Experience
Jennifer Jacobs started at Momentum in 2002 and has been instrumental to Momentum’s success over the years. She has been key to the company’s early success in residential voice and was key to quality assurance over that product. Jennifer was also critical to our transition to a VoIP company in 2004 and managing the successful transition. Jennifer is responsible for our Retail customer experience from service delivery through to customer support and account management. Her background in operations, customer service, automation, and scalability will be crucial to our success in continuing to build and support Momentum’s Retail business. Jennifer received her Bachelor of Science degree in Consumer/Industrial Marketing from the University of Alabama in Tuscaloosa, AL.
Tara Kelley | Senior Vice President of White Label
Tara Kelley directs and curates Momentum’s white label experience by managing the company’s white label technology and customer base. Having developed an unparalleled commitment to customer satisfaction and a passion for technology services over her notable tenure in the technology sector, Tara is a vital part of leading the company in developing strong customer relationships, delivering projects on time and enabling operations to thrive.
Mark Hayes | Vice President of Voice Engineering
Mark Hayes has over 24 years of ILEC/CLEC operations experience and joined Momentum as part of the company’s recent merger with IBBS in 2014. Prior to serving as VP of CLEC Operations for IBBS and a member of the board of directors for Singlepipe, he was founder, co-owner and President of CLEC services for ALEC, Inc., a wholesale CLEC and ISP providing voice, data, ATM/DSL, Long Distance and special access throughout a nine state service area. Prior to ALEC, Mark was Director of CLEC operations for DURO Communications and Operations Manager for Xspedius Networks and ACSI Inc. where he designed, developed and maintained CLEC networks. He has also held technical positions with independent operating telephone companies and Siemens, Inc.
Shawn Nauert | Vice President of Sales
Shawn Nauert brings with him almost 20 years of telecommunications experience and expertise. He was involved in building Smoothstone IP Communications from the ground floor into a global organization, and most recently was West IP Communications’ Vice President of Unified Communication Sales. In the past Shawn gained extensive experience through roles including Regional Sales Manager, Global Sales Manager, RVP of Sales, VP of Sales, VP of Strategic Development and VP, Partner Channel. As Vice President of Sales for Momentum, Shawn will manage and grow Momentum’s channel partner and master agent channel for sales. Shawn graduated from University of Louisville.
Colin Scott | Vice President of Sales and Account Management
Colin Scott works with cable operators, broadband providers, electric cooperatives and municipalities to help maximize their footprint with the best possible choices for voice, broadband management and support services. His focus on the development of revenue-driving solutions and delivery of quality service with both existing partners and new opportunities has helped him emerge as one of the industry’s most trusted voices in the ever-changing world of white label technology.