Momentum Telecom’s Unified Communication solutions integrates and optimizes best-in-class cloud-based technologies and business applications to deliver a comprehensive voice, video and collaboration service for the office and mobile workforce. Momentum is committed to delivering meaningful value to our customers through a consistent, high quality and unified user experience across multiple devices, platforms and operating systems.
Best-in-class Customer Engagement
Momentum Telecom utilizes a team selling approach to discover and qualify customer requirements. This team includes sales, sales engineering, operations and network engineering. Working with the customer, we accurately capture the requirements to build and recommend a customized solution and network integration.
We optimize our services alongside critical business operations to deliver unique solutions tailored for specific industries like, legal, healthcare, and retail, that are FINRA, HIPAA, FIPS, PCI-DSS, and FISMA compliant.
Best-in-class Customer Implementation
Every Momentum Telecom implementation is assigned to a team of highly trained professionals responsible for facilitating and managing the migration of new clients onto Momentum’s platform. During this phase, regardless of customer size, our goal is to implement the customized UC solution as quickly and cost effectively as possible. To ensure a successful implementation, Momentum Telecom assigns a dedicated project manager and provides an “on-boarding kit” detailing the process, complete with service and equipment order confirmations, contact points, and roles and responsibilities.
Momentum Telecom can connect to your network through a variety of options including: Broadband, T-1 circuits, or an MPLS network – Bring Your Own Bandwidth or Momentum-provided access. Momentum has completed thousands of customized network deployments, tailoring our solution to maximize quality on your network LAN environment.
Best-in-class Training & Support
Education is essential to a successful UC solution and should start from first point of contact. We offer a dedicated trainer for both on-site and web-based training ensure that users take full advantage of the Momentum Telecom solution. We use a blended learning approach to our technical training where users are invited to make use of Momentum University, an online knowledge base of training and support content designed to help users with the tools to better understand and utilize Momentum’s best-in-class cloud services. Momentum University includes PowerPoint presentations, user guides, quick start guides and training videos.
Momentum Telecom is committed to delivering meaningful value to our customers through a reliable, high-quality and unified user experience. To consistently deliver on this commitment, Momentum uses a dedicated white-glove team at the Technical Assistance Center (TAC), solely focused on delivering a best-in-class customer experience. Momentum’s support team strives to be providers of knowledge, services and tools that simplify communications and enable businesses to be more productive and thrive.
Awards & Accolades
Momentum Telecom is consistently awarded top honors for products, services and support.