Momentum Telecom delivers meaningful value and the industry’s best customer experience through a white glove approach to every step of the customer journey. This begins during the sales process and extends through implementation, training and ongoing support.

As a Momentum customer, you’ll experience an unrivaled commitment to customer satisfaction. We use seasoned experts, the latest technology and a customer-first mindset to ensure that we deliver an experience that’s as good on Day 1 as it is on Day 1000.

Engagement

Our goal is to enable your business to thrive, and this begins on our very first call. Our sales process includes consultation with our Solution Design Engineers, operations and network engineering because we take the time to understand what your company needs, how your network is configured and what solutions are going to take your enterprise to the next level.

Once we have a solid understanding of your company’s network, processes and IT challenges, our team turns to our innovative product line to collaboratively build a customized and truly comprehensive communications solution designed to work for your company’s needs.

Enterprise Customer Implementation

Every implementation is assigned to a team of highly trained professionals responsible for facilitating and managing the migration of new clients onto Momentum’s platform.

During this phase, regardless of customer size, our goal is to implement the customized UC solution as quickly and cost-effectively as possible. To ensure a successful implementation, Momentum Telecom assigns a dedicated project manager and provides an “on-boarding kit” detailing the process, complete with service and equipment order confirmations, contact points and roles and responsibilities.

Enterprise Connectivity

Momentum Telecom can connect to your network through a variety of options including: Broadband, T-1 circuits, or an MPLS network – Bring Your Own Bandwidth or Momentum Access. Momentum has completed thousands of customized network deployments, and tailors each one to maximize the quality on the network and the LAN environment.

Superior Training & Support

Training

Education is essential to a successful UC solution and should start from first point of contact. We offer a dedicated trainer for both on-site and web-based training ensure that users take full advantage of the Momentum Telecom solution. We use a blended learning approach to our technical training where users are invited to make use of Momentum University, an online knowledge base of training and support content designed to help users with the tools to better understand and utilize Momentum’s best-in-class cloud services. Momentum University includes PowerPoint presentations, user guides, quick start guides and training videos.

Support

Momentum Telecom is committed to delivering meaningful value to our customers through a reliable, high-quality and unified user experience. To consistently deliver on this commitment, Momentum uses a dedicated white-glove team solely focused on delivering the best customer experience. Momentum’s support team strives to be providers of knowledge, services and tools that simplify communications and enable business productivity.

Awards & Accolades

Momentum Telecom is consistently awarded top honors for products, services and support.

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