Written by Beth Hildreth on April 22, 2013
Categories: Industry Articles

The high quality of HD voice calling not only improves voice clarity dramatically, but also has the functionality to eliminate unwanted background noise. One area that will definitely benefit from a next-generation solution with HD support is virtual call centers.

In situations where face-to-face interactions are virtually (pun intended) impossible due to distance, HD voice can simulate these intimate interactions since you can clearly hear every single word voiced by the party on the other end of the line. In 2011 alone, ABI Research highlighted statistics that nearly 900 million users relied on VoIP for enterprise-wide connections. For that consumer base alone, HD voice will take conversations to a heightened level by capturing natural inflections.

Virtual call centers as well as other businesses can increase flexibility when on the move with a solution powered by HD voice. This is primarily due to the fact that no matter where they are physically located they will able to take part in a conversation without any noise-related interruptions. Other benefits include faster and overall better conferencing sessions as well as enhanced voice recognition.

If you are a thought leader in your respective vertical and have already begun to leverage VoIP, you may want to take a closer look at how HD voice can be seamlessly integrated into the system and optimize the tools already in place within your corporate environment.