Written by Beth Hildreth on May 30, 2013
Categories: Industry Articles

When Gopi Yeleswarapu began working for Momentum Telecom in 2005, the company had yet to develop the unified communications tools on which he now relies on everyday to succeed as the company’s Principal Technical Architect.

Those unified communications tools—like Momentum Messenger and Momentum Meeting—have added beneficial structure to Gopi’s days while helping the telecommunications company shift from a Birmingham, Ala.-based entity to a global force.

“When I started, there were no messaging tools,” he says. “It has been a transition to note—it took time for us to understand and evaluate it—but it’s been a seamless transition.”

Gopi’s primary responsibilities include supporting and upgrading the overall back office architecture automation of Momentum, writing specs and defining technical requirements for software, while managing an offshore team of developers located in Minsk, Belarus.

A typical day begins with two recurring standing meetings, which are greatly enhanced due to Momentum’s unified communications solutions. Gopi, who works out of Momentum’s headquarters, first virtually meets with his remote team, explaining what they’re going to do for the day. He then collects the statuses of various projects from his team before meeting with his boss to go over them.

His development team has transitioned from being a group that communicates verbally in person to a more robust, technologically forward team that is geographically dispersed. Ad hoc conversations sent as text through Momentum Messenger are particularly helpful, Gopi says, because they’re recorded so you can always go back and access for reference.

“The chats are very useful to keep a record of what’s being discussed—there’s no chance of forgetting,” he says. “It allows a small-to medium-sized business to be as sophisticated as a large company and handle several levels of documentation on projects.”

All Momentum team members need is a laptop to access the company’s servers using an authenticated and secure VPN connection, so work can be accomplished from anywhere an Internet connection can be found. While working in the same vicinity has always been a commonplace occurrence, trends indicate a shift toward workers being increasingly remote. Gopi says working remotely doesn’t really make much of a difference in terms of productivity, arguing instead that remote workers are more productive and structured.

“With the advanced tools we have—the chats and meeting applications—it doesn’t really make a difference how much we are here,” he says. “The only difference is we don’t see people. We can still do everything, like whiteboard while we are on the phone—you know, this is what I want you all to do, this is what I understand we should be doing. The communication is pretty interesting. The only thing is there’s not a person standing next to you speaking.”