Written by Beth Hildreth on April 21, 2013
Categories: Industry Articles

A next-generation unified communications system boasts the ability to revolutionize all aspects of communication and collaboration taking place both inside and outside of a company. Powered via the cloud, UC encompasses key features such as instant messaging, intelligent presence, Web/audio conferencing, enterprise voice, Internet fax, VoIP, PBX, and more.

While a UC platform nowadays has robust features that yield significant results for a firm, ranging from streamlining processes to driving productivity all the way to seamlessly connecting mobile workers on-the-go, UC platforms didn’t always offer such intuitive features. In fact, UC has come quite a long way in terms of features and offerings, particularly as more users continue to adopt it.

With end-users continuing to demand more channels to leverage to drive collaboration in a widely dispersed workforce, it is no surprise that UC platforms have expanded in terms of functions. This in turn has created a need for managed service providers in the UC space.

According to a report by IT Business Edge, over time “users now want to extend those services out to mobile computing devices, basically necessitating the need for the unified communications platform has to be both multi-tenant and carrier-grade. Most existing unified communications offerings in the cloud today are really just hosted instances of single-tenant applications.”

The first step towards implementing this offering in any business scenario is identifying what needs must be met and how UC can help to get you to the finish line. A UC portfolio can cut costs and keep everyone on a team interacting much more intimately, and best of all, can be customized to fit your business needs.