Influencing technologies are taking root in every aspect of the business world—one after the other—and at a speed never before seen. The prevailing cloud atmosphere, increasing workforce mobility, the reality of bring your own device (BYOD), and the Internet of things (IoT) are trends that are compelling businesses to embrace unified communications (UC).
UC converges voice, video, and data around a unified network, which allows users to easily make a call, send a message, locate colleagues in real-time, or participate in audio or video conferencing. Businesses of every size, industry, and location will benefit from using a UC strategy that’s tailored to their goals and needs.
Presence is the next big UC technology. It provides real-time information about a person’s availability for communication purposes. Presence-enabled applications can be configured to make intelligent decisions about how to contact employees, partners, suppliers, and customers.
Presence solutions can be customized from organization to organization. People use various communication devices such as office telephones, desktops, laptops, tablets, cell phones, and home phones. Presence simplifies the process of connecting people. It identifies which devices, applications, platforms, or networks are available for people who need to be contacted. It also provides a calendar for when and where people can receive messages.
Flexible, Cost-efficient Connection
IDC predicts that this year alone will see 1.3 billion employees going mobile; that’s 37.2 percent of the total global workforce. By the end of 2016, mobile workers will outnumber their fixed counterparts, IDC predicts.
By enabling flexible work arrangements, UC has a profound impact on businesses and their mobile employees. The technology helps create happier, more efficient employees who can work and collaborate from anywhere, anytime, and on any device. This unified, flexible approach enables employees to easily share information without dishing out more money every time a new technology makes the current deployment obsolete.
Business communications is a rapidly evolving essential, and communication technologies must grow and adapt with the company to suit current and future needs.
IT is constantly developing new solutions that alter employee expectations about how they want to and are able to collaborate. Businesses need to keep pace with these expectations by ensuring that their communication platforms have the capability to add users, devices, channels, functions, and services whenever the need arises. Unified Communications allows for this type of scalability.
An effective Unified Communications system brings together disparate technologies such as VoIP (voice-over Internet protocol), video, email, and chat into a unified platform in a secure environment.
A security rule-of-thumb is not to neglect the basics: encryption, firewall, strong passwords, VPNs (virtual private networks), monitoring of call logs, and turning off unused services. With Unified Communications, these are built-in security tools.
Tools to Foster Collaboration
Compatibility with mobile devices, ease of use, and the ability to work from anywhere empowers employees to work more productively and enables customers to be more engaged. At the same time, businesses want these collaboration activities to be be extended to their suppliers, partners, and other stakeholders on the supply chain. UC allows for this to happen.
Advanced telephony features help businesses save money and time. For instance, short-number dialing eliminates the use of area codes—which is an especially cost-effective feature for businesses with multiple locations. Too, an employee’s mobile, desk, or PC phone can be contacted simultaneously to ensure the faster delivery of messages. These UC technologies enable easy collaboration.
Are you ready to increase your productivity and enable greater mobility? If so, learn more about Momentum Telecom’s Unified Communications solutions today and let’s discuss how UC can ramp up your business’s communication functions.