Written by Beth Hildreth on April 10, 2015

The workspace has evolved from a single platform into a diverse environment of operating systems, devices, applications, and workforce cultures. As such, IT managers must evaluate and revise their enterprise collaboration practices in order to successfully deliver a truly Unified Communications (UC) experience.

As IT leaders, CIOs must be aware of key trends and issues in UC in order to match the available solutions with the needs of their enterprise. Here are key trends affecting the UC landscape that IT leaders should be aware of.


The popularity and growth of wireless technology has created a dramatic shift in employee work habits and customer preferences. Workers no longer want to be glued to their desks and are now better able to do their jobs on the road. Similarly, customers can stay more connected to businesses that can satisfy their needs at anytime, from any place.

The Bring Your Own Device (BYOD) movement has influenced the way people do business. Mobile devices like smartphones, tablets, laptops, and wearables, are entering the workplace. A successful UC strategy must account for the use of mobile devices, prevent security risks, and minimize the total cost of ownership.

Cloud Services

UC systems have advanced from the limited, on-premise telephony systems that required constant, often tedious maintenance which added to IT costs. Thanks to the Internet, and Cloud Services, businesses have expanded beyond geographic locations, time zones, and cultures.

Market research firm Infonetics forecasts that by 2018, the global market for UC and cloud-based PBX solutions will reach the $12 billion mark. For a quick deployment, a cloud UC solution may be an option for enterprise IT managers to get their collaboration systems up and running. However, it is important that they determine their real needs to avoid unnecessary costs.

Adaptability is Key

IT leaders have a variety of options to choose from when implementing UC solutions, including aspects such as scalability, ease of use, and the type of cloud infrastructure for implementation. However, IT leaders must first discern the UC capabilities needed from the range of voice, video, web conferencing, instant messaging, chat, and mobility services before making the final choice.

Learn how Momentum’s comprehensive approach to Unified Communications helps businesses implement powerful UC solutions that can quickly adapt to meet changing business needs.