Written by Beth Hildreth on January 30, 2015

The future of Unified Communications (UC) rests on a variety of factors. Increased mobility among workers and globalization are enabling businesses to collaborate across borders. Cloud computing and VoIP solutions are allowing all business stakeholders and components to stay connected seamlessly anytime anywhere.

If current trends are any indication businesses need to be alert to the impact of these four key changes in unified communications technology.

BYOD: Cloud-enabled and More Secure

Who does not own at least one mobile device today? Mobile technology has done what the Internet did in the 1990s. Business leaders, entrepreneurs, employees, suppliers, and the rest of the business chain are now better able to share crucial information and collaborate remotely with mobile devices.

Security is a valid issue as workers carry critical information on their smartphones, tablets, laptops, and other BYOD devices. However, cloud providers and IT experts are leveraging private cloud solutions to deploy and control BYOD devices with the use of fail-proof firewalls.

Video Collaboration on the Rise

While a majority of remote communications and conferencing are still taking place via voice solutions, a higher degree of engagement can be expected if people communicate face to face, including virtually. Baby boomers are gradually being replaced by a younger and more tech-savvy workforce that is more comfortable using video.

Aside from being easy to use, video conferencing helps cut costs and improve efficiency, by lowering travel expenses and reducing meeting times for example. Less physical travel allows employees more time to focus on the business issues at hand.

Increased Mobile Video Conferencing

The massive use of smartphones and tablets is a trend that heralds great business potential for enterprises that want to expand across borders, time zones, and cultures. Accompanying this increased use of mobile technology is a growing awareness of the need for mobile video conferencing to allow employees who are always on the go or who work remotely to better engage.

Mobile video conferencing gives enterprises with BYOD programs more capability for collaboration using new mobile VoIP applications that offer better video compression and software for smoother video on mobile devices.

Growing Hybrid Cloud Adoption

The benefits of a private cloud may not be as clear to some business stakeholders however businesses will see clear benefits from a hybrid solution, where both private and public cloud solutions are integrated. With a hybrid cloud, IT teams can have better control of mission-critical applications and data stored in their private cloud while easing the expense of infrastructure management.

The private cloud is still a good starting point for businesses that can afford it. Once a business gains experience utilizing a private cloud, it can explore the possibility of a hybrid solution with future integration tailored to their unique needs. A hybrid solution allows businesses internal oversight of sensitive applications while outsourcing platform management to a trusted third-party partner.

Mobile technology and the cloud are fast becoming mainstream options for more effective collaboration. Businesses utilizing unified communications can look forward to more effective communications and data management with unified communications solutions that easily expand with their needs.

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