Written by Beth Hildreth on August 31, 2016

The technology behind VoIP and Unified Communications empowers users to take advantage of cutting-edge features. Law firms across the country have begun embracing the VoIP migration. Not surprisingly, the early adopters have been able to use VoIP’s features to deliver true, tangible benefits to their firms.

These features are specifically designed to bring practicality and simplicity to individuals (like attorneys) who, more often than not, find themselves juggling multiple responsibilities at once.

So we sat down and created a list of the top features that firms are using to develop a competitive advantage:

Call Management is a key feature of VoIP phones, offering office managers and users a greater degree of control over their phone use. From a dashboard, calls can be monitored, logged, summarized and analyzed to improve performance and control costs. Optional connectors can add an additional layer of integration with the firm’s customer management software.

Mobility is an application that allows attorneys to use their office phone number to make and receive any call on any mobile device or computer. An optional SMS add-on allows the attorney to even send and receive text messages from their office number. Chat features enable them to chat with office staff from anywhere in the world, at any time.

Audio & Web Conferencing is a helpful function for conducting meetings, making announcements, offering trainings and more to remote audiences. The system can also record the conference discussions for future use. For instance, lawyers can utilize this feature with depositions in court proceedings.

HD Voice and Video Calling offers superior call quality without any interruptions for all intra-office communications.

Account Code Reporting & Billing makes it easy to track client time. Detailed call reports including account code reports allow your firm to quickly know what a client should be billed and with which clients’ attorneys are spending their time.

Cloud Communications offers superior protection for privileged lawyer-client information, ensuring the pillars at any law firm, security and confidentiality. Software as a Service (SaaS) and Infrastructure as a Service (IaaS) adoption is beneficial in saving costs while enabling additional security. In addition, lawyers can have access to information on any device at any time as long as there is a sufficient Internet connection.

Faxing allows users to send and receive faxes through an e-mail account. The fax account has a designated phone number, toll-free or local, that will automatically send all incoming faxes to the assigned e-mail address as attached PDF files.

Call Recording features a comprehensive and compliant service that records calls and makes all recordings easy to access, catalog and interact with online.

Call Center provides advanced call center capabilities that leverage all the functionality of the VoIP and UC platform, and can be completely managed off-site by Momentum’s award-winning support team.

Email provides the ability to have a customized email exchange server that also interacts with your communications system.

 

Stay tuned for part 3 in our legal blog series.

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