Written by John Dickson on December 6, 2017
Categories: Call Centers

Learn a few practical steps you can take to make sure your contact center is ready for the holidays!

As the holidays are quickly approach, it’s easy to quickly get lost in the Christmas carols and the holiday hustle and bustle. But, before you start decking the halls and playing your Christmas music too loudly, there are a number of things that you can do to make sure your customer service department is also ready for the holiday too.

Be Ready for Extra Calls

While you might assume that the holidays mean people sitting around a fire, slowly sipping hot chocolate and singing a few carols, … Read More.

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