The landscape for business communications today is much different than it has been in the past. For more than half a century, companies solely used a landline phone service to speak with colleagues and customers. With the widespread use of the Internet and the continued growth of cloud computing, that is no longer the case. Employees today want to use a variety of applications to collaborate with customers and colleagues, ranging from video conferencing tools to instant messaging platforms. These trends are giving rise to the adoption of enterprise cloud PBX solutions and are signaling the imminent demise of legacy phone service.
The death of PSTN: Moving away from the landline
In November 2012, AT&T petitioned the Federal Communications Commission to plan for the retirement of traditional phone networks and transition to an all-IP telecommunications model. According to a recent article in ARS Technica, the FCC recently declared that the Public Switched Telephone Network (PSTN) will be ripe for death somewhere around 2018, saying that the telephone network our country has grown up with is becoming an obsolete platform.
Moving to all-IP networks would signal the death of traditional telephone networks, but Internet Protocol-based networks will bring a host of new benefits to companies that adopt a cloud PBX solution including superior call quality and the integration of voice through the web with tools like video conferencing.
Going forward: Why consider Cloud PBX
The adoption of cloud apps and the growing use of personal mobile devices for business are making cloud PBX services more attractive than ever for businesses. Companies are migrating to the cloud to store data, and more and more technologies are depending on the Internet to deliver their services.
The benefits of IP telephony are endless:
Open Access. Business with a Cloud PBX can access their telecom system via an online portal. Voicemails and call logs are easy to access, and administrators have the the ability to direct incoming callers. Using the Internet to access these features means that telecom needs can be managed from anywhere.
Automatic Call Forwarding. With a cloud solution, employees can take advantage of their Internet-powered communications tools to work from any location, which offers staff the flexibility to work from home or elsewhere. Automatic Call Forwarding connects an employee’s desk phone to any web-enabled device, so employees can make and take calls from their business line from their smartphone, tablet, laptop or desktop computer. Creating a mobile, remote workforce can decrease operating costs and greatly increase efficiency and productivity.
Scalability. Cloud PBX solutions are easy to scale and designed with the flexibility to support anticipated seasonal peaks and continued company growth. Businesses can seamlessly add extensions or extra phone lines to their plan anytime in a matter of minutes. All it takes is a call to the service provider to request a new extension and then to plug in the new phone. It is that easy with a flexible, practical phone system suited to changing business needs.
Advanced Features. The functionality Cloud-based VoIP services goes far beyond anything PSTN solutions could ever offer. Industry-leading technology extends solutions that offer voicemail to email, selective call forwarding, push-to-talk and call pickup. With a web-based subscriber portal that enables users to modify system preferences with a click, features are not only simple to use but also easier than ever to manage.
Affordability. Enterprises with a hosted PBX no longer need the resources for maintaining switches and wires which means fewer dollars have to be funneled into purchasing equipment, the space to hold it or the manpower to maintain it. On average, businesses that make the switch from traditional phone service save anywhere from 50 percent to 80 percent each month. The amount of money that businesses can save adds up to hundreds of thousands of dollars annually.
Industry experts are declaring that the switch to all-IP telecommunications is not a matter of if; it’s a matter of when.
Now is the time to invest in cloud PBX. Businesses that make the switch to hosted solutions save between 58 and 85 percent of the costs associated with legacy phone services on average. In today’s fast-paced business environment, companies need to take advantage of the tools available or risk falling behind the market.
Learn more about Momentum’s enterprise voice solutions to find out how cloud PBX services can change the way you do business.