Written by John Dickson on November 7, 2018

Drop ship and self install? No way!

As we talked about in our previous post, white-glove service has a range of definitions for many companies, but Momentum leads the way in delivering on a true white-glove promise that starts right at the very beginning with the sales process.

Once an organization signs on the dotted line and officially becomes a customer, the implementation phase begins. This is where many providers take a back seat and let USPS along with the company’s IT team or an outsourced and unprepared third-party handle getting the equipment to the office and up and running.

That isn’t even close to white-glove service; it’s barely service. In fact, you probably expect better service at your local fast food joint.

And the Momentum experience during implementation couldn’t be any more different.

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