Momentum Telecom

Momentum Telecom’s award-winning call center platform helps businesses increase sales, profitability and market share. You’ll get a customized cloud solution that doesn’t require expensive hardware or software.

Unlike existing on-premise call center capabilities that are often times hosted and managed by the customer, Momentum’s Hosted Call Center is a purpose built cloud-based solution. Momentum’s Call Center provides advanced call center capabilities that leverage all the functionality of our platform, and can be completely managed off-site by Momentum’s award winning support team.

Call Center Management

Call Center Supervisors and Agents

Supervisors and managers can quickly access data to analyze and ultimately modify call center operations to reach optimal efficiency. Call Center Web-based Clients provide a feature-rich, easy-to-use interface that allows calls to be handled more efficiently, particularly in high volume call center environments. Agents can quickly identify and answer incoming calls, manage active calls and their personal availability and view their performance history. Supervisors can use the client to monitor agent and queue activity in real-time, manage active and queued calls and run real-time and historical reports on agent and queue performance.

Statistics and Analysis

Call Center Reporting

Momentum Telecom’s Call Center solution provides a comprehensive set of in-depth, real-time and historical data on agent and queue activity, utilization and performance. Accessible on-demand via the web-based client or as scheduled reports delivered via email — it provides a broad set of reports to help maximize the performance and efficiency of call centers. It also provides the option for creating custom reports to support the unique business process and monitoring requirements of many call centers.

Components of a Momentum Call Center

Momentum Core Call Center Features & Services
Momentum Hosted Business Voice
- Local and international calling
Momentum Call Reporting
- Detailed Call Analytics for every need
Momentum Call Recording
- Call recording, email and instant message archiving
Microsoft Lync
- Instant messaging and presence
Momentum Mobility with Messenger
- Instant messaging, presence and mobile client
Momentum Fax

Summary

Hosted or cloud call center products are becoming a mainstream alternative to buying and installing on-premise solutions. The key reasons for this demand and interest include capital and operating cost savings via reducing building footprint and IT support, greater scalability, continued and simplified access to technologies and improved security.