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Hosted Voice Services

MAXIMIZE YOUR INFRASTRUCTURE

As a leader in the hosted voice industry, Momentum Telecom is enabling operators today to take advantage of this new marketplace and capitalize on the explosive growth potential.

Many established operators already the existing infrastructure and customer base needed to begin offering a hosted voice product; however, successfully launching a reliable voice solution is easier said than done. From creating the offering, developing a marketing plan, processing implementations and supporting the end customer, the infrastructure and customer base is really just the beginning.

Momentum is here to help. With more than 17 years of experience offering hosted voice, we have the knowledge and skill set designed to enable you to begin successfully selling hosted voice. When you partner with Momentum, you can be sure that you are offering the smartest technology backed by the industry’s most experienced engineers for a truly unmatched customer experience.

Basic Features

All the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, 3-way calling, redial, do not disturb, speed dial and hook flash.

e911 Service

Local emergency operator assistance.

Extension Dialing

Using a 2 to 6 digit extension, users can call coworkers within their company regardless of location.

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Calling Line ID

Offers the capability for the outgoing number to be revealed or blocked by the employee.

Consultation Hold

Lets employees put a caller on hold, call a third party, hang up and resume the conversation with the caller. Users can also execute this from the web call manager or toolbar.

Anonymous Call Rejection

Enables a user to reject calls from anonymous parties.

Call Park

Enables users to hold a call and retrieve it from another station within a group.

Call Pick Up

Enables a defined user to answer any ringing line within their pick-up group.

Find me / Follow me

Allows users to define call treatments – how incoming calls are routed or forwarded for individuals or groups of inbound callers – ensuring that important calls are not missed. Includes Simultaneous and Sequential Ring (listed below). Learn More>>

Simultaneous Ring

Enables users to have incoming calls ring up to ten phone numbers or extensions at the same time, allowing them to handle incoming calls more efficiently.

Sequential Ring

Allows users to have up to five phone numbers ring in a specified sequence, so they never miss a call.

Distinctive Alert/Ringing

Provides a different ringing cadence for calls that meet specific criteria.

Shared Call Appearance

Allows users to configure a second device (such as a soft phone) for making and receiving calls with their account when they are away from their desk.

Line Status Monitoring

Enables a user to monitor the call status (idle, ringing, busy, or on hold) of another user within the company sharing the same line. *Only available with certain phones.

Directed Call Pick-up & Barge-in

A user (with permission) to answer or barge-in on a call directed to another phone in their group.

Remote Office

Lets users place and receive calls from any phone as if they were in the office, avoiding long distance fees and hotel calling surcharges.

Call Logs

Displays records of the user’s most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.

 

Voicemail Features

Voice Messaging

Voice Messaging allows users to customize their personal greeting. Users can also listen to, forward, delete and save each voice message they receive.

Voice Message Indication

A stutter tone indicates a new voicemail message, and a visual indicator on the phone is also provided.

Voice Message Notification

Employees can by informed via email when a new voice message arrives.

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Voicemail as Email

Get voicemails as email attachments. Voicemails are attached in a .wav file. If available, the caller’s name and number are included in the subject line.

Voice Message Call Back

Allows the user to respond to a message by calling the sender directly from the system, removing the hassles of searching for and dialing numbers.

Group Administrator Features

Account Codes

Allows the administrator to set up codes that users can enter to track the calls they make.

Authorization Code

Allows the administrator to set up codes that users must enter before they can place a phone call.

Dialing Restrictions

Allows the administrator to set the calling policy for each user, from most restrictive (internal extension dialing only) to least restrictive (domestic long distance, and international dialing).

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Music on Hold

Allows group administrators to upload an audio file (.wav) into the system for broadcast play to parties on hold.

Device Inventory

Via the web portal, administrators can inventory their Integrated Access Devices, gateways, and IP phones. Devices are easily added, deleted, and modified by calling Momentum.

Password Management

Group administrators can re-set user passwords for the web-based portal and the voicemail system.

Group Resource Inventory Reporting

Generate reports based on resource usage – gain insight into phone number, device, service, user, and department usage.

Momentum Residential Voice

Residential Voice

INCLUDED FEATURES

  • Anonymous Call Rejection
  • Authentication
  • Basic Call Logs
  • BroadWorks Anywhere
  • Call Forwarding Always
  • Call Forwarding Busy
  • Call Forwarding No Answer
  • Call Forwarding Not Reachable
  • Call Forwarding Selective
    • Read More
  • Call Return
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Caller ID
  • Customer Originated Trace
  • Do Not Disturb
  • Flash Call Hold
  • Last Number Redial
  • Priority Alert
  • Selective Call Acceptance
  • Selective Call Rejection
  • Sequential Ring
  • Simultaneous Ring Personal
  • Speed Dial 100
  • Speed Dial 8
  • Three-Way Call
  • Two-Stage Dialing
  • Voice Messaging User

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