Unified Communications and Contact Center Solutions for Business

Momentum, a pioneer of Unified Communications, has integrated the smartest tehcnology into one of the most advanced telecommunications platforms in the country. A Momentum and inContact solution gives companies the power to effectively run and manage their contact center with security, reliability and analytics.

InContact Network Infrastructure

Unparalleled Network Infrastructure

Momentum / inContact MPLS Network

  • Dedicated redundant MPLS data center connections between Momentum
    and inContact allows secure free on-net calling between platforms
  • Multiple paths to the Internet and PSTN
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Hybrid Cloud Benefits

  • Total Ownership of Voice
  • Fully Managed Voice to Handset
  • Quality of Service (QoS) Monitoring and Traffic Shaping Capabilities
  • Wide Area Network (WAN) Link Redundancy (Internet Failover)
  • Specialized VoIP Security and Survivability
  • Up to 4 SIP Servers per Phone
  • Softswitch Functionality
  • Zero Touch Implementation

inContact Network Infrastructure

[Click here to view network diagram]

InContact Customer Support

Superior Customer Experience

Award-Winning Service & Support

Momentum provides exceptional and award-winning service to simplify communications for every employee. We monitor and manage the quality of every call from the WAN down to the handset.

Advantages of a Momentum / inContact Solution

  • Advanced Voice and Contact Center software
  • Fully meshed end-to-end networks
  • Integration with CRM, ERP, and Skype for Business
  • Fully managed reliable, scalable and secure Voice service to power your Contact Center