InContact

Momentum inContact

Unified Communications and Contact Center Solutions for Business

Momentum, a pioneer of Unified Communications, has integrated many best-in-class options into one of the most advanced telecommunications platforms available. Momentum gives companies the power to effectively deliver their employee’s communications choices with security, reliability and analytics.

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Best-in-Class Solution Portfolio

Voice Over IP

High quality, scalable, and reliable HD Voice delivers a better customer experience

Contact Center

Promote market share and profitability with inContact Cloud Contact Center software

CRM

Increase efficiency and productivity of your CRM through integrated voice and contact center

Unified Communications

Enjoy the ability to utilize multiple tools for more efficient and productive communications

Mobility

Benefit from your UC features no matter your location or device

Best-in-Class Network Infrastructure

Momentum / inContact MPLS Network

Dedicated redundant MPLS data center connections between Momentum
and inContact allows secure free on-net calling between platforms
Multiple paths to the Internet and PSTN

Total Ownership of Voice
Fully Managed Voice to Handset
Quality of Service (QoS) Monitoring and Traffic Shaping Capabilities
Wide Area Network (WAN) Link Redundancy (Internet Failover)
Specialized VoIP Security and Survivability
Up to 4 SIP Servers per Phone
Softswitch Functionality
Zero Touch Implementation

[Click here to view network diagram]

Best-in-Class Customer Experience

Award-Winning Service & Support

Momentum provides exceptional and award-winning service to simplify communications for every employee. We monitor and manage the quality of every call from the WAN down to the handset.

Advantages of a Momentum / inContact Solution

Best-in-Class Voice and Contact Center software
Fully meshed end-to-end networks
Integration with CRM, ERP, and Skype for Business
Fully managed reliable, scalable and secure Voice service to power your Contact Center