InContact

Momentum inContact

Unified Communications and Contact Center Solutions for Business

Momentum, a pioneer of Unified Communications, has integrated the smartest tehcnology into one of the most advanced telecommunications platforms in the country. A Momentum and inContact solution gives companies the power to effectively run and manage their contact center with security, reliability and analytics.

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Unparalleled Network Infrastructure

Momentum / inContact MPLS Network

Dedicated redundant MPLS data center connections between Momentum
and inContact allows secure free on-net calling between platforms
Multiple paths to the Internet and PSTN

Total Ownership of Voice
Fully Managed Voice to Handset
Quality of Service (QoS) Monitoring and Traffic Shaping Capabilities
Wide Area Network (WAN) Link Redundancy (Internet Failover)
Specialized VoIP Security and Survivability
Up to 4 SIP Servers per Phone
Softswitch Functionality
Zero Touch Implementation

[Click here to view network diagram]

Superior Customer Experience

Award-Winning Service & Support

Momentum provides exceptional and award-winning service to simplify communications for every employee. We monitor and manage the quality of every call from the WAN down to the handset.

Advantages of a Momentum / inContact Solution

Advanced Voice and Contact Center software
Fully meshed end-to-end networks
Integration with CRM, ERP, and Skype for Business
Fully managed reliable, scalable and secure Voice service to power your Contact Center