Momentum inContact

Unified Communications and Contact Center Solutions for Business

Momentum, a pioneer of Unified Communications, has integrated many best-in-class options into one of the most advanced telecommunications platforms available. Momentum gives companies the power to effectively deliver their employee’s communications choices with security, reliability and analytics.

best-in-class-solution-portfolio

Best-in-Class Solution Portfolio

Voice Over IP

High quality, scalable, and reliable HD Voice delivers a better customer experience

Broadsoft

Contact Center

Promote market share and profitability with inContact Cloud Contact Center software

inContact

CRM

Increase efficiency and productivity of your CRM through integrated voice and contact center

Salesforce and Microsoft Dynamics
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Unified Communications

Enjoy the ability to utilize multiple tools for more efficient and productive communications

Google Apps and Microsoft

Mobility

Benefit from your UC features no matter your location or device

inContact Apple and Android

InContact Network Infrastructure

Best-in-Class Network Infrastructure

Momentum / inContact MPLS Network

  • Dedicated redundant MPLS data center connections between Momentum
    and inContact allows secure free on-net calling between platforms
  • Multiple paths to the Internet and PSTN
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Hybrid Cloud Benefits

  • Total Ownership of Voice
  • Fully Managed Voice to Handset
  • Quality of Service (QoS) Monitoring and Traffic Shaping Capabilities
  • Wide Area Network (WAN) Link Redundancy (Internet Failover)
  • Specialized VoIP Security and Survivability
  • Up to 4 SIP Servers per Phone
  • Softswitch Functionality
  • Zero Touch Implementation

inContact Network Infrastructure

[Click here to view network diagram]

InContact Customer Support

Best-in-Class Customer Experience

Award-Winning Service & Support

Momentum provides exceptional and award-winning service to simplify communications for every employee. We monitor and manage the quality of every call from the WAN down to the handset.

Advantages of a Momentum / inContact Solution

  • Best-in-Class Voice and Contact Center software
  • Fully meshed end-to-end networks
  • Integration with CRM, ERP, and Skype for Business
  • Fully managed reliable, scalable and secure Voice service to power your Contact Center

Quick Contact

Quick Contact