Real-world intelligence to make better decisions and manage more effectively.

Companies rely on Momentum Call Recording to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. With advanced functionality including call recording, live monitoring, reporting, and transcription and speech analytics you will be up to date on mission-critical data.

Infrastructure 4

Benefits

Increase Productivity:

Increase customer service agent and supervisor productivity with easy-to-use features

Enhanced Efficiency:

Step up your operational efficiency

Dispute Resolution:

Empower your agents and supervisors to resolve disputes quickly

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Improve Intelligence:

Gain insight into marketing and business intelligence with reporting and analytics for recorded calls

Customer Satisfaction:

Improve your customers’ experience with every interaction and increase first contact resolution

Security:

Rely on Momentum’s proven cloud voice network to secure your calls

Add-Ons

Add-Ons That Will Push Your Business Efficiency into Overdrive

EvaluateImprove the Performance of Your Agent

  • Create custom evaluation forms that can be applied to recordings to monitor agents calls and grade their ability to resolve customer issues. Results are provided in special reports, charts, dashboards and export formats.
  • The evaluations tool is used for many functions including: Training, Performance Monitoring, Script Development, Process Adherence

Speech AnalyticsThe Days of Listening to Every Call are Over

  • Utilize speech analytics to index recordings phonetically for easy retrieval and reporting. Real-time phonetic-based mapping function allows for categorization, alerting and isolating of calls based on pre-established spoken word criteria.
  • The audio mining module allows users to quickly find and access important calls for: Regulatory Compliance, Risk Management, Liability Protection, Dispute Management
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Screen CaptureScreen Recording that Coincides with Recorded Calls

  • Link a voice recording with a corresponding visual recording of an employee’s computer activity at the time of the call. Capturing both the audio portion of customer interactions along with what’s on an agent’s screen while a call is in progress helps achieve comprehensive monitoring.
  • The Screen Capture capabilities are extremely beneficial in terms of improving: Customer Service, Agent Compliance,Training, General Oversight

Audio Conference Benefits

Call Recording In Action

  • Our service helps organizations drive efficiency, automation and distributed workforce management.
  • The service works with your existing phone service, no need to port numbers or buy additional equipment.
  • Our service is a secure software-based recording system. Recorded calls are transcoded into MP3 format allowing the user to listen to the calls using the media player of their choice.
  • Users have access via a permissions based web interface.