Easy to use web interfaces, filters, descriptions and comment annotation provides users with tools to quickly find recorded calls.
Recorded calls are viewed and accessed via standard web browsers and media players. Any user with a broadband internet connection and a media player can view and listen to recorded calls or calls in progress.
No hardware and software required to begin call recording.
Tenant administration determines precisely what calls are to be recorded based upon origination/termination numbers, date, time and percentage of calls to be recorded.
Recorded calls required for legal, regulatory or compliance purposes can be easily transferred from the SmartRecord IP system to the user’s system individually or in batches.
Tenant administration selects extensions for recording, thus allowing the end user to control recording of sensitive extensions or information. Recorded calls are available to system users on a permissions basis as assigned by the tenant administrator.