Happy customers build strong businesses

We know that providing the best possible customer service gives broadband providers the winning edge in an increasingly competitive industry. The Momentum Customer Care Center delivers the intelligent technical support that data and voice subscribers require. Equipped with Broadband Explorer (BBX), the award-winning provisioning and diagnostic suite, as well as an integrated ticketing system, our technical support representatives ensure quick and accurate resolution to subscribers’ issues.

Broadband operators of all sizes can take advantage of Momentum’s Call Center service. With our scale and expertise, we can efficiently and economically handle complex end-user issues. The team in our state-of-the-art U.S.-based facility is equipped to manage thousands of residential and business-class support calls per day

Business class technical support

Business Class Technical Support

Deliver a world-class commercial experience with integrated support

We know that for businesses, time is money – and uptime is critical. That’s why we not only provide 24/7 prioritized call routing in our business-class support center, but we also proactively monitor and troubleshoot network issues by working with our team in the Momentum Network Operations Center (NOC). Give your business subscribers the level of support they demand, and let us help you provide a differentiated service offering with our expertise in commercial applications and voice services.

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CAPABILITIES
  • 24/7 support via U.S.-based high-performance facility
  • Highly-skilled support reps experienced in commercial applications and voice services
  • Private-branded toll-free phone numbers and messaging
  • Web-based ticketing system
  • Service-level reports and call handling statistics
  • Call recording, call-back surveys and on-call audits
  • Technically savvy reps with advanced tools to quickly pinpoint problems
  • Call answer and troubleshooting with increased response time and priority service
  • Support for end-user PC-related issues
  • Resolution on applications-specific issues – email, file storage, anti-virus
  • Adept handling of IP assignment issues
  • Assistance with routing and switching issues
  • Ability to isolate network, demark, or internal LAN issues
BENEFITS
  • Provide the high level of response and resolution that businesses demand
  • Increase subscriber satisfaction and loyalty
  • Advance business customers to the top of the call queue
  • Reduce truck rolls and other expenses
  • Improve first-call resolution
  • Decrease hold times and abandon rates
  • Increase uptime
  • Address and prevent issues and improve your service
  • Maximize revenue

You only get one chance to make a great impression, so count on our Business Class Technical Support to provide the high level of response and resolution that businesses demand, improve your service and grow a loyal business customer base.

Residential Technical Support

Residential Technical Support

Offer expert care to create customer satisfaction

Our representatives work on your behalf to solve problems in a way that will improve loyalty to the provider. Momentum has developed a culture of continuous training, improvement and information-gathering to ensure that we provide the best possible service experience in the industry. We are responsive, reliable and resourceful in every interaction and strive for absolute satisfaction.

CAPABILITIES
  • 24/7 support via our U.S.-based high-performance facility
  • Private-branded toll-free phone numbers and messaging
  • Web-based ticketing system
  • Service-level reports and call handling statistics
  • Call recording, call-back surveys and on-call audits
  • Tools and technically savvy reps helps us quickly pinpoint problems
BENEFITS
  • Increase subscriber satisfaction and loyalty
  • Reduce truck rolls
  • Improve first-call resolution
  • Decrease hold times and abandon rates

For our team of seasoned professionals, customer focus is more than just words on a page. When our technicians answer the phone, they are representing your company. Consider us as part of your Customer Care team!

Quick Contact

Quick Contact