Without needing to touch their handset, a user can access a full range of controls over inbound and outbound calls including dialing, answering, transfer, consult and hang-up.
Details of regular contacts can be stored in the application’s local address book, which can be searched, and a contact’s number dialed, all with a simple click.
If a match for the caller is located in the local address book (or within an integrated application), for inbound and outbound calls, the caller’s summary details are displayed on the screen. This allows the Momentum CRM Connector user to see who is calling them before they answer the call.
If a caller is located in either the local Momentum CRM Connector address book or in an integrated application, their full details can be quickly “popped” on a new browser tab.
Recent and History Lists
Users can quickly view a list of the most recent numbers that they have dialed, or a fuller history list of all inbound and outbound calls. Any telephone number in these lists can be re-dialed with a simple click.
The “presence” screen allows users to check the busy status of their colleagues’ extensions. This feature greatly improves coordination and collaboration between users.
Application and Internet Dialing
Momentum CRM Connector supports several methods of dialing from applications. Many applications can be enabled to allow dialing directly from within the application. Web pages can be scanned for valid telephone numbers and when found, they are turned into hyperlinks to make dialing fast and easy.