Momentum Voice Analytics: Call Reporting
Monitor. Manage. Measure. – All with Call Tracking Software from Momentum

Efficient communications are essential to successful everyday business operations.

Overrun queues and long call wait times are just not acceptable in today’s business world. Many organizations are seeking the technology to overcome the challenge of effectively handling a high volume of incoming calls with limited resources.

Businesses of all types, especially call center operations and the customer service industry, are recognizing the value comprehensive call tracking software delivers. Integrating a powerful SaaS call management solution like Momentum Voice Analytics can help staff to identify calling patterns, pinpoint areas for improvement and develop strategies to better manage calls.

Momentum Voice Analytics is a cloud-based solution complete with wallboard display options that provide cumulative call statistics at-a-glance, real-time call activity and historical data. Leveraging the interactive platform, businesses can optimize existing employee and fiscal resources to achieve higher service levels.

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Call tracking software that has it all.

  • Affordable: No new hardware to buy or software to maintain
  • User Friendly: Easy to deploy with quick technical setup
  • Accessible: Remote hosted service available from anywhere
  • Interoperable: Supported by Mac, PC, Linux and mobiles

Momentum Voice Analytics Lite, Plus with Wallboard, Pro with Wallboard and ACD Reporting

Features

  • Call statistics
  • ACD reporting
  • Wallboard Display
  • Call / device properties
  • Diagnostic values
  • Call control
  • Internal calls
  • Disaster recovery built in
  • Minimal on-going fees
  • Multi-site reporting as standard
  • Real-time and historical reports
  • Cradle-to-grave call tracking

Quick Contact

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