Hosted Business Voice is a telephony service, where an Intranet Private Branch Exchange (IPBX) is not placed in the company itself, but is provided from a server in a data center. The VoIP phones in the company generally communicate with the IPBX server over a broadband Internet connection.
The result is a more flexible system with more features and service options.
Savings with a hosted voice solution are significant and include long distance charges, monthly access costs, equipment purchase, and maintenance.
Applications available on a hosted voice system can significantly improve employee communications resulting in improved overall employee productivity.
Hosted Voice allows companies to take advantage of upgraded technology without having to replace or systems internally. Instead the provider does it for you at the data centers.
Read MoreHosted Voice allows companies to add or subtract lines at the blink of an eye as long as your company has enough bandwidth for the number of lines needed.
With hosted voice all phone lines are connected to centralized data centers, so no matter where they are located globally, they always function as one phone system.
With Hosted Voice, if your location is wiped out all calls can be re-routed instantly to any mobile telephone creating a seamless appearance to your customer base.
All the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, 3-way calling, redial, do not disturb, speed dial and hook flash.
Local emergency operator assistance.
Using a 2 to 6 digit extension, users can call coworkers within their company regardless of location.
Read MoreOffers the capability for the outgoing number to be revealed or blocked by the employee.
Lets employees put a caller on hold, call a third party, hang up and resume the conversation with the caller. Users can also execute this from the web call manager or toolbar.
Enables a user to reject calls from anonymous parties.
Enables users to hold a call and retrieve it from another station within a group.
Enables a defined user to answer any ringing line within their pick-up group.
Allows users to define call treatments – how incoming calls are routed or forwarded for individuals or groups of inbound callers – ensuring that important calls are not missed. Includes Simultaneous and Sequential Ring (listed below). Learn More>>
Enables users to have incoming calls ring up to ten phone numbers or extensions at the same time, allowing them to handle incoming calls more efficiently.
Allows users to have up to five phone numbers ring in a specified sequence, so they never miss a call.
Provides a different ringing cadence for calls that meet specific criteria.
Allows users to configure a second device (such as a soft phone) for making and receiving calls with their account when they are away from their desk.
Enables a user to monitor the call status (idle, ringing, busy, or on hold) of another user within the company sharing the same line. *Only available with certain phones.
A user (with permission) to answer or barge-in on a call directed to another phone in their group.
Lets users place and receive calls from any phone as if they were in the office, avoiding long distance fees and hotel calling surcharges.
Displays records of the user’s most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.
Voice Messaging allows users to customize their personal greeting. Users can also listen to, forward, delete and save each voice message they receive.
A stutter tone indicates a new voicemail message, and a visual indicator on the phone is also provided.
Employees can by informed via email when a new voice message arrives.
Get voicemails as email attachments. Voicemails are attached in a .wav file. If available, the caller’s name and number are included in the subject line.
Allows the user to respond to a message by calling the sender directly from the system, removing the hassles of searching for and dialing numbers.
An easy-to-use web portal that allows employees to manage their call routing functions from almost anywhere.
A web-based tool that allows employees to facilitate a variety of phone functions via the web – click-to-dial, call hold & transfer, conference, and configure services.
The VoIP Communications Toolbar plug-in allows users to access all of their most commonly used Business VoIP features directly from Microsoft® Outlook® and Internet Explorer®. The toolbar can be used in place of the Business VoIP web-based portal and call manager to access virtually all of the Business VoIP features, including placing and accepting telephone calls, transferring calls, changing telephone settings, and 3-way conferencing. Because the toolbar integrates with Outlook and Internet Explorer, users can right-click and dial any number in their Outlook contacts or any text-based phone number on a web page.
Allows the administrator to set up codes that users can enter to track the calls they make.
Allows the administrator to set up codes that users must enter before they can place a phone call.
Allows the administrator to set the calling policy for each user, from most restrictive (internal extension dialing only) to least restrictive (domestic long distance, and international dialing).
Allows group administrators to upload an audio file (.wav) into the system for broadcast play to parties on hold.
Via the web portal, administrators can inventory their Integrated Access Devices, gateways, and IP phones. Devices are easily added, deleted, and modified by calling Momentum.
Group administrators can re-set user passwords for the web-based portal and the voicemail system.
Generate reports based on resource usage – gain insight into phone number, device, service, user, and department usage.
Click here to view the Polycom hardware that Momentum Telecom offers and supports or Click here to view the VTech hardware that Momentum Telecom offers.
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