Hosted Business Voice is a telephony service, where an Intranet Private Branch Exchange (IPBX) is not placed in the company itself, but is provided from a server in a data center. The VoIP phones in the company generally communicate with the IPBX server over a broadband Internet connection.

The result is a more flexible system with more features and service options.

Momentum Business Voice Benefits

Benefits

Cost Savings

Savings with a hosted voice solution are significant and include long distance charges, monthly access costs, equipment purchase, and maintenance.

Applications

Applications available on a hosted voice system can significantly improve employee communications resulting in improved overall employee productivity.

Upgrades

Hosted Voice allows companies to take advantage of upgraded technology without having to replace or systems internally.  Instead the provider does it for you at the data centers.

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Highly Scalable

Hosted Voice allows companies to add or subtract lines at the blink of an eye as long as your company has enough bandwidth for the number of lines needed.

Multiple Location Support

With hosted voice all phone lines are connected to centralized data centers, so no matter where they are located globally, they always function as one phone system.

Disaster Recovery

With Hosted Voice, if your location is wiped out all calls can be re-routed instantly to any mobile telephone creating a seamless appearance to your customer base.

Polycom VVX600

Features

Basic Features

All the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, 3-way calling, redial, do not disturb, speed dial and hook flash.

e911 Service

Local emergency operator assistance.

Extension Dialing

Using a 2 to 6 digit extension, users can call coworkers within their company regardless of location.

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Calling Line ID

Offers the capability for the outgoing number to be revealed or blocked by the employee.

Consultation Hold

Lets employees put a caller on hold, call a third party, hang up and resume the conversation with the caller. Users can also execute this from the web call manager or toolbar.

Anonymous Call Rejection

Enables a user to reject calls from anonymous parties.

Call Park

Enables users to hold a call and retrieve it from another station within a group.

Call Pick Up

Enables a defined user to answer any ringing line within their pick-up group.

Find me / Follow me

Allows users to define call treatments – how incoming calls are routed or forwarded for individuals or groups of inbound callers – ensuring that important calls are not missed. Includes Simultaneous and Sequential Ring (listed below). Learn More>>

Simultaneous Ring

Enables users to have incoming calls ring up to ten phone numbers or extensions at the same time, allowing them to handle incoming calls more efficiently.

Sequential Ring

Allows users to have up to five phone numbers ring in a specified sequence, so they never miss a call.

Distinctive Alert/Ringing

Provides a different ringing cadence for calls that meet specific criteria.

Shared Call Appearance

Allows users to configure a second device (such as a soft phone) for making and receiving calls with their account when they are away from their desk.

Line Status Monitoring

Enables a user to monitor the call status (idle, ringing, busy, or on hold) of another user within the company sharing the same line. *Only available with certain phones.

Directed Call Pick-up & Barge-in

A user (with permission) to answer or barge-in on a call directed to another phone in their group.

Remote Office

Lets users place and receive calls from any phone as if they were in the office, avoiding long distance fees and hotel calling surcharges.

Call Logs

Displays records of the user’s most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.

Voicemail Features

Voice Messaging

Voice Messaging allows users to customize their personal greeting. Users can also listen to, forward, delete and save each voice message they receive.

Voice Message Indication

A stutter tone indicates a new voicemail message, and a visual indicator on the phone is also provided.

Voice Message Notification

Employees can by informed via email when a new voice message arrives.

Voicemail as Email

Get voicemails as email attachments. Voicemails are attached in a .wav file. If available, the caller’s name and number are included in the subject line.

Voice Message Call Back

Allows the user to respond to a message by calling the sender directly from the system, removing the hassles of searching for and dialing numbers.

Web-based Features

Web-based User Portal

An easy-to-use web portal that allows employees to manage their call routing functions from almost anywhere.

Web Call Manager

A web-based tool that allows employees to facilitate a variety of phone functions via the web – click-to-dial, call hold & transfer, conference, and configure services.

VoIP Communications Toolbar

The VoIP Communications Toolbar plug-in allows users to access all of their most commonly used Business VoIP features directly from Microsoft® Outlook® and Internet Explorer®. The toolbar can be used in place of the Business VoIP web-based portal and call manager to access virtually all of the Business VoIP features, including placing and accepting telephone calls, transferring calls, changing telephone settings, and 3-way conferencing. Because the toolbar integrates with Outlook and Internet Explorer, users can right-click and dial any number in their Outlook contacts or any text-based phone number on a web page.

Group Administrator Features

Account Codes

Allows the administrator to set up codes that users can enter to track the calls they make.

Authorization Code

Allows the administrator to set up codes that users must enter before they can place a phone call.

Dialing Restrictions

Allows the administrator to set the calling policy for each user, from most restrictive (internal extension dialing only) to least restrictive (domestic long distance, and international dialing).

Music on Hold

Allows group administrators to upload an audio file (.wav) into the system for broadcast play to parties on hold.

Device Inventory

Via the web portal, administrators can inventory their Integrated Access Devices, gateways, and IP phones. Devices are easily added, deleted, and modified by calling Momentum.

Password Management

Group administrators can re-set user passwords for the web-based portal and the voicemail system.

Group Resource Inventory Reporting

Generate reports based on resource usage – gain insight into phone number, device, service, user, and department usage.

Momentum Business Voice Options

Options

  • International Extensions
  • Receptionist
  • Skill Based Routing Queues
  • Mobile Extensions
  • Call Recording
  • Call Reporting
  • Unified Messaging (voicemail to Email)
  • Video Phones

Hosted Voice

Polycom Phone Options

Click here to view the Polycom hardware that Momentum Telecom offers and supports.

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