A WiFi Management Solution for Today’s Changing Landscape
As connectivity needs grow exponentially, WiFi will only continue to become more prominent. This growth will be accompanied by an increase in the number of WiFi-related calls to customer service centers ultimately resulting in unnecessary truck rolls. In fact, some centers report as many as 50% of calls are now related to WiFi-service.
This uptick in WiFi-related calls has shown that providing little to no service after installing a modem is no longer acceptable. The industry needs a tool capable of providing insight and, therefore, assisting in more helpful support.
