BBX: Cable Diagnostic Expansion

Compile and Simplify Data to Better Support Your Cable Subscribers

According to recent studies, 60% of internet subscribers reach the web using Cable/DOCSIS. This means the task of providing an exceptional broadband experience is especially critical. Without system-wide visibility and quick access to individual subscriber and service-group information, operators can easily overuse or misuse technical resources that lose customers and often employees. As part of Momentum’s comprehensive management tool, BBX, Momentum has improved its BBX Diagnostics module that includes a wide range of reporting and access to information for helping networks run smoothly and to easily identify faults. BBX provides both individual and network-wide data in a way that is both easy to manage and easy to use.

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Realtime flexible reports
User-friendly diagnostic tool for RF and IP issue assessment
Corrective plant maintenance and planning reports
Integrated trouble ticketing, CSR decision and dispatch support for quick issue resolution

Reduce Unnecessary Truck Rolls and 3rd Party Dependence

The BBX Diagnostics Expansion enables users to access all system, customer, plant and reporting data in one place. By integrating all the data into one user-friendly location, the days of sorting through multiple 3rd party management and data services have become a thing of the past.

In addition to providing your data in an understandable way and in a centralized location, the Diagnostics Expansion provides the ability to be proactive about creating a healthy network with an extensive toolset designed to give unparalleled insight. This, along with the reporting capabilities provided by the Diagnostics Expansion, empowers CSRs and technical staff to better respond to calls, to easily diagnose issues and to greatly reduce the number of truck rolls.