Offer expert care to create customer satisfaction
Our representatives work on your behalf to solve problems in a way that will improve loyalty to the provider. Momentum has developed a culture of continuous training, improvement and information-gathering to ensure that we provide the best possible service experience in the industry. We are responsive, reliable and resourceful in every interaction and strive for absolute satisfaction.
- 24/7 support via our U.S.-based high-performance facility
- Private-branded toll-free phone numbers and messaging
- Web-based ticketing system
- Service-level reports and call handling statistics
- Call recording, call-back surveys and on-call audits
- Tools and technically savvy reps helps us quickly pinpoint problems
- Increase subscriber satisfaction and loyalty
- Reduce truck rolls
- Improve first-call resolution
- Decrease hold times and abandon rates
For our team of seasoned professionals, customer focus is more than just words on a page. When our technicians answer the phone, they are representing your company. Consider us as part of your Customer Care team!