Offer expert care to create customer satisfaction

Our representatives work on your behalf to solve problems in a way that will improve loyalty to the provider. Momentum has developed a culture of continuous training, improvement and information-gathering to ensure that we provide the best possible service experience in the industry. We are responsive, reliable and resourceful in every interaction and strive for absolute satisfaction.

CAPABILITIES
  • 24/7 support via our U.S.-based high-performance facility
  • Private-branded toll-free phone numbers and messaging
  • Web-based ticketing system
  • Service-level reports and call handling statistics
  • Call recording, call-back surveys and on-call audits
  • Tools and technically savvy reps helps us quickly pinpoint problems
BENEFITS
  • Increase subscriber satisfaction and loyalty
  • Reduce truck rolls
  • Improve first-call resolution
  • Decrease hold times and abandon rates

For our team of seasoned professionals, customer focus is more than just words on a page. When our technicians answer the phone, they are representing your company. Consider us as part of your Customer Care team!

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