Written by John Dickson on January 24, 2018
Categories: Blog Posts

The holiday season can get ugly for contact centers, but a year-round solution could save you a big headache

It’s January, and gyms across the world will have their highest attendance this month… and then they will have their biggest attendance drop off in February. While other New Years Resolutions may fall to the curb, especially after a crazy holiday season, the one you should make (and stick with) is improving your contact center.

The holiday season is notoriously frustrating for customer service departments. You’re probably in the middle of doing your own damage assessment from the fallout.

From the hiring and firing of new representatives, the potential HR drama caused by any of those new employees, the influx of calls for solutions to new tech that didn’t exist last year, the hit in overall customer satisfaction and bill payments, the number of considerations that make up this collective headache are endless.

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