Alteva Recognized for a Best-in-Class Customer Experience
PHILADELPHIA, PA – March 19, 2014 – Alteva (NYSE MKT: ALTV), a premier provider of hosted Unified Communications as a Service (UCaaS), was presented with a Bronze Stevie® Award for Customer Service Department of the Year in the Telecommunications category at the eighth annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended.
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.
Alteva is deeply commited to delivering a best-in-class experience for its customers. The company utilizes a white-glove team of customer service specialists at Alteva’s Unified Technical Support Center that strive to provide knowledge, services and tools that simplify communications and enable business productivity. “This award validates that at Alteva, we’re always putting the customer first,” comments Kathryn Cancel, Director of Customer Service, Alteva. “The Alteva team constantly strives to exceed our customers’ expectations, and winning this award is great recognition of that commitment.”
“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”
“Our customers are a top priority and we pride ourselves on the highest level of customer service and support,” said William Birnie, CMO, Alteva. “Our support team is located throughout the United States, and available 24/7/365. That really sets Alteva apart in the market.”
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Alteva (NYSE MKT: ALTV) is a premier provider of hosted Unified Communications as a Service (UCaaS), that significantly enhances business productivity and efficiency. Alteva’s UCaaS solution integrates and optimizes best-in-class cloud-based technologies and business applications to deliver a comprehensive voice, video and collaboration service for the office and mobile workforce. Alteva is committed to delivering meaningful value to our customers through a consistent, high quality and unified user experience across multiple devices, platforms and operating systems. These attributes have positioned Alteva as a leading hosted communications provider and the partner of choice for a growing number of business customers nationwide and internationally. To learn more about Alteva, please visit www.alteva.com. You can also follow Alteva on Twitter @AltevaInc or LinkedIn.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, Competence Call Center, and ValueSelling Associates.