What do our valued partners have to say about Momentum? Check out our featured testimonials.
City of Salisbury
The Momentum Telecom network has the capabilities to operate the volume of lines we need to serve our municipality as well as the products and services that meet the advanced communications needs of our customers.
Additionally, they offer an excellent quality of support that I have found to be extremely valuable. Momentum provides each partner an account manager to work with on an individual basis, which yields timely responses and satisfactory results for any support issues that arise. Dealing with a direct support contact like that has been of huge help; I am better able to help our own customers because I always have someone reliable to turn to for answers and solutions.
Gloria Simpson, Senior Administrative Specialist, Fibrant
Southern Coastal Cable
The capabilities of Momentum’s monitoring, provisioning and broadband management software, along with their knowledgeable technicians, have positively impacted the level of service we are able to offer our end users.
Momentum’s Tier 1 and NOC support technicians show an interest in satisfying the individual needs of each partner and will work closely with you to identify ways Momentum’s advanced tools can help you run a smoother network. The advanced tools on the reseller portal provide thorough, real-time and historical information on everything that is going on within your network, from current bandwidth consumption to congested traffic areas, so you can proactively clear up issues before they ever reach the customer.
Mark Fournier, Chief Engineer, Southern Coastal Cable
The simplicity of Momentum’s services and support systems make them highly recommendable to startups and small businesses looking to provide more advanced communications solutions; solutions that can be quickly implemented and easily maintained.
We just started working with Momentum last year when we began offering VoIP services to our subscribers. Momentum’s revamped website and portal-based ticketing system are user-friendly, and there is minimal training involved to take full advantage of these features and the increased productivity and efficiency that they supply.
Christy Klabunde, Office Administrator, DCM Cable
Through my exposure to the Momentum network thus far, I have already seen a noticeable improvement in communications. There has been an overall higher level of customer service offered to white label partners and a quicker response time to technical support calls since our switch to Momentum.
I have greatly enjoyed working with the Momentum sales team; the relationship we have formed with them embodies the meaning of partners at its truest form. Not only have they worked with us to develop custom solutions, but someone even passed me a lead recently, which shows that they have confidence in their partners and will go the extra mile to put forth the effort to help a partner succeed.
Gerald Selby, Vice President Business Development, Equinox Corporation
The network performance at Momentum has been stable and reliable, which is exactly what we need to efficiently operate 800-plus Hosted PBX seats. Naturally, when migrating from our former provider, we wanted to assure that the quality of voice and Tier II and Tier III expertise would be maintained, and I can honestly say, Momentum has met, if not exceeded, our expectations. We have been really impressed with the knowledge level and availability of the Momentum team, and their responsiveness and willingness to help us with everything from closing sales to closing troubleshooting tickets.
Our company has huge growth potential, and we now see Momentum as a critical component to our service model as well as our future endeavors. Momentum’s new monitoring tools have already assisted us greatly in day-to-day operations, and we are looking forward to the release of all the new features, tools and applications that Momentum is currently developing as they expand their digital voice offerings.
Paula Proctor, Managing Partner, JEP Communications
The City of Wilson
It is often difficult to find a business partner who cares about the needs of a provider our size, but Momentum’s diligent support team treats smaller operators well and is always willing to give us their time and personal attention.
Our company began partnering with Momentum back when we were primarily serving the residential market; Momentum’s evolving product line and platform scaling capabilities have since played an important role in facilitating the growth of our commercial business and the expansion of our commercial product offerings. The addition of Momentum’s voice services enabled us to enter the triple play marketplace and their competitive pricing helped us to immediately standout as a viable alternative to existing providers and to generate greater revenue from our broadband and video offerings in the longterm.
Will Aycock, Operations Manager, Greenlight