For Customers within the state of New York

If you are dissatisfied with our service, please contact customer support.

If you are still dissatisfied, please ask to speak to a supervisor or manager.

If Momentum is unable to satisfactorily resolve a service or billing problem within a reasonable period of time customers may refer the issue to the NY Department of Public Service (DPS).

DPS complaints may be directed as follows:


(M-F 8:30a – 4:00p)

Office of Consumer Services
NYS Department of Public Service
3 Empire State Plaza
Albany, NY 12223