NewWave Communications has renewed its relationship with IBBS in a multi-year contract for data and voice provisioning and support services
ATLANTA – October 22, 2013 – IBBS, the leading provider of cloud-based data and voice support services for Tier 2 and 3 broadband and cable providers, today announced that Sikeston, Missouri-based NewWave Communications, a subsidiary of Rural Broadband Investments (RBI), has renewed its relationship with IBBS in a multi-year contract for data and voice provisioning and support services. The deal also encompasses subscribers that RBI/NewWave recently acquired from CMA Communications and McDonald Group – both companies that were also IBBS customers prior to the acquisition.
For more than five years, NewWave Communications has been a leading provider of cable services to subscribers in communities across Arkansas, Illinois, Indiana and Missouri, and their footprint recently extended to include TX, LA, MS and NV from the afore mentioned acquisition of CMA Communications and the McDonald Group. For several years, NewWave Communications has benefitted from a suite of IBBS Service Activation and Service Assurance services for critical back-office support of their broadband offerings.
“IBBS’ robust Software as a Service (SaaS) platform, systems architecture, and expertise make our partnership with them the only choice for ensuring that we deliver the highest quality broadband services to our customers,” said Ken Johnson, COO at NewWave Communications. “We consider IBBS to be an extension of our company. They have been a dedicated partner in the growth of our business and our broadband services and their expertise in providing seamless service migrations has been integral to our success.”
“The entire team at IBBS, from the top down, is deeply invested in helping our customers advance in their markets,” said Tara Harper, Vice President of Customer Experience at IBBS. “We’re especially thrilled to work with companies, like this one, who are continually seeking opportunities to innovate and are highly collaborative with us in making those goals a reality.”
NewWave Communications is a broadband/cable company providing television, high speed internet, and digital telephone services for residential and business customers. NewWave passes more than 425,000 homes and businesses in Louisiana, Mississippi, Texas, Nevada, Arkansas, Illinois, Indiana, and Missouri. Learn more here.