Legacy DCT Training Materials

Personal Portal

Training Resources Video
Overview – Standard User icon-qrg
Overview – Premium User icon-qrg
Resetting Your Voicemail Password icon-qrg
Voicemail and Unified Messaging icon-qrg
Call Forwarding icon-qrg
Simultaneous Ring icon-qrg
Remote Office icon-qrg

Admin Portal

Training Resources User Guide Video
Administrator Training   icon-qrg
Voicemail and Unified Messaging mu-ug  
Call Forwarding mu-ug  
Basic Auto Attendant mu-ug  
Hunt Groups mu-ug  
Music On Hold mu-ug  
Schedules mu-ug  
User Settings mu-ug  
Call Center Agent – Default Settings mu-ug  
Call Center Agent – Management mu-ug  
Call Center Agent – Routing and Priority mu-ug  
Call Center Agent – Threshold Profiles mu-ug  
Call Center Agent – Unavailable Codes mu-ug  
Call Center – Announcements mu-ug  
Call Center – DNIS: Dialed Number Identification Service mu-ug  
Call Center – Enterprise Level Disposition Codes mu-ug  
Call Center – Notifications mu-ug  
Call Center – Queue Threshold Profiles mu-ug  
Call Center – Routing mu-ug  
Call Center – Scheduling mu-ug  
Call Center – Supervisor – Management mu-ug  
Call Center – Supervisor – Staffing mu-ug  

Polycom Phones

Training Resources Quick Start Guide Video
Polycom VVX 300 icon-qrg
Polycom VVX 400 icon-qrg
Polycom VVX 500/600 icon-qrg
Polycom IP 5000  
Polycom IP 6000  
Polycom IP 7000  

Communicator

Training Resources User Guide
User Guide mu-ug
Application Download    
Communicator for Desktop
Communicator for Smartphone

 

Quick Contact

Quick Contact