Training Resources |
User Guide |
Video |
Administrator Training |
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Voicemail and Unified Messaging |
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Call Forwarding |
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Basic Auto Attendant |
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Hunt Groups |
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Music On Hold |
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Schedules |
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User Settings |
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Call Center Agent – Default Settings |
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Call Center Agent – Management |
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Call Center Agent – Routing and Priority |
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Call Center Agent – Threshold Profiles |
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Call Center Agent – Unavailable Codes |
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Call Center – Announcements |
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Call Center – DNIS: Dialed Number Identification Service |
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Call Center – Enterprise Level Disposition Codes |
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Call Center – Notifications |
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Call Center – Queue Threshold Profiles |
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Call Center – Routing |
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Call Center – Scheduling |
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Call Center – Supervisor – Management |
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Call Center – Supervisor – Staffing |
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