Legacy Alteva Training Materials

Alteva Archive

Training Resources User Guide
Call Recording user guide

Legacy Alteva Mobility

Application Downloads
for Smartphone
for Desktop
Training Resources User Guide Power Point Quick Ref. Guide
for Desktop user guide   icon-qrg
for Android user guide   icon-qrg
for iPhone user guide icon-qrg

Alteva UC (Broadsoft) Portal

Training Resources User Guide
Administrator user guide
End-User user guide
Recording Auto Attendant user guide
Voicemail user guide

Alteva Call Center – Supervisor

Training Resources User Guide Quick Ref. Guide
Reports user guide
Hosted Thin Call Center icon-qrg

Alteva Call Reporting

Training Resources User Guide
Call Reporting user guide

Hosted Microsoft Skype for Business

Training Resources User Guide Power Point Quick Ref. Guide
Skype for Business 2015

Hosted Voice-Enabled Microsoft Lync

Training Resources User Guide Power Point Quick Ref. Guide
Lync 2010 user guide
Lync 2013 user guide

Collaborate

Training Resources User Guide Power Point Quick Ref. Guide
Collaborate mu-ug

Alteva Receptionist Console

Training Resources User Guide
Alteva Receptionist Console user guide

Alteva Telephony Toolbar

Application Downloads
Alteva Toolbar app-download
System Requirements: review prior to download and installation pdf-download

 

Training Resources User Guide Power Point
Alteva Telephony Toolbar user guide

 

Training Videos
Introduction – 1:31 Click to play video
Download – 1:54 Click to play video
Configuration – 3:08 Click to play video
Navigation – 2:32 Click to play video
Managing Calls – 4:22 Click to play video
Managing Services – 10:46 Click to play video
Managing Directories – 3:56 Click to play video

Alteva Collaborate

Training Resources User Guide
Alteva Collaborate user guide

Alteva CRM Connector

Application Downloads
Alteva CRM Connector app-download

 

Training Resources User Guide Power Point Quick Ref. Guide
CRM Connector icon-qrg

Alteva Fax

Training Resources User Guide
Alteva Fax user guide

 

Training Videos
Sending a Fax – 3:18 Click to play video

Polycom Phones

Training Resources User Guide Power Point Quick Ref. Guide
SoundPoint IP 300 Series icon-qrg
SoundPoint IP 400 Series user guide icon-qrg
SoundPoint IP 500 Series user guide icon-qrg
SoundPoint IP 600 Series user guide icon-qrg
VVX 300 user guide icon-qrg
VVX 400 user guide icon-qrg
VVX 500/600 user guide icon-qrg

 

Training Videos
Polycom Soundpoint IP 450 – 11:27 Click to play video
Polycom VVX 300 – 13:19 Click to play video
Polycom VVX 400 – 13:09 Click to play video
Polycom VVX 500/600 Pt. 1 – 9:45 Click to play video
Polycom VVX 500/600 Pt. 2 – 8:33 Click to play video

Other Phones

Training Resources User Guide Quick Ref. Guide
Spectralink 77 Series user guide icon-qrg
Panasonic TGP600 Handset (TPA60) icon-qrg

Quick Contact

Quick Contact