Momentum University is an online knowledge base of training and support content that will equip you with the tools you need to learn about Momentum’s best-in-class cloud services.

For training documentation from legacy providers, please select from these

Altus Tech
CloudNet Group

Training Library & User Guides

Cloud Voice

Training Resources User Guide Quick Reference Guide Quick Start Guide
Account Authorization Codes
Anonymous Call Rejection
Anywhere
Auto Attendant
Barge-In
Call Control
Call Control Toolbar mu-ug
Call Forward Selective
Call Forwarding
Call Waiting Output
Do Not Disturb
Find Me
Hoteling
Hunt Groups
Speed Dial
Star Code List
Time Schedules for Admins
Time Schedules for Users
Voicemail
Voicemail Greetings Setup

My Cloud Services Portal

Training Resources User Guide Quick Reference Guide Quick Start Guide Video
Admin Documentation mu-ug
User Documentation mu-ug
My Cloud Services Portal – Introduction
— Portal Access
— Permissions
— Quick Access Tools
— Admin Navigation
— Non-Admin User Dashboard

Call Recording

Training Resources Quick Reference Guide Quick Start Guide
Administrator Quick Reference Guide
Supervisor Quick Reference Guide
Quick Start Guide

Collaborate: Online Web Conferencing

Training Resources User Guide
Collaborate mu-ug
CollaborateNow Plug-In for Outlook mu-ug

 

Click here to download and install

Call Center

Training Resources User Guide Quick Reference Guide Video
Admin User Guide mu-ug
Agent/Supervisor User Guide mu-ug
Agent/Supervisor Quick Reference Guide
Momentum Virtual Call Center Overview — Part 1 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 2 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 3 of 3 icon-qrg 

ContactOne

Training Resources User Guide
Management Portal mu-ug
Provisioning Module mu-ug

CRM Connector

Training Resources User Guide Quick Reference Guide
CRM Connector mu-ug
Installation and Integration mu-ug
Connector Lite User Guide mu-ug
Connector Lite Quick Reference Guide

 

Click here to download and install

Fax

Training Resources Quick Start Guide
Virtual Fax

Gist: Voicemail Transcription

Training Resources Quick Reference Guide
Setup Guide

Microsoft Teams

Training Resources Quick Reference Guide
MS Teams Deployment
MS Teams

Momentum Mobility

Training Resources User Guide Quick Reference Guide Quick Start Guide
New Features for Desktop
New Features for Smart Device
for Desktop mu-ug
for Smart Device
for Android mu-ug
for iPhone mu-ug
Client System Requirements
SMS Texting
Security Tips

 

Click here to download and install

Nomorobo

Training Resources Quick Reference Guide
Setup Guide

Phones – Cisco

Training Resources User Guide Quick Start Guide
Cisco IP Phone 6851 mu-ug
Cisco IP Phone 7800 Series mu-ug
Cisco IP Phone 8800 Series mu-ug

Phones – Poly

Training Resources – VVX x50 IP User Guide Quick Reference Guide
VVX 150 IP Phone mu-ug
VVX 250 IP Phone mu-ug
VVX 350 IP Phone mu-ug
VVX 450 IP Phone mu-ug

 

Training Resources – VVX x00 Quick Reference Guide Video
VVX 101 & 201 Phone
VVX 300 Phone icon-qrg
VVX 400 Phone icon-qrg
VVX 500/600 Phone icon-qrg

Phones – Yealink

Receptionist Console

Training Resources User Guide Quick Reference Guide
Receptionist Console mu-ug
Receptionist Console Quick Reference Guide

Unity

Training Resources Quick Start Guide User Guide
Unity Desktop mu-ug
Unity Agent mu-ug
Unity Reception mu-ug
Unity Supervisor mu-ug

 

Click here to download and install

Voice Analytics

Training Resources User Guide Quick
Reference
Guide
Video
Voice Analytics mu-ug
Getting Started
Reporting
Charting
New Features
Getting Started icon-qrg
Realtime Wallboard icon-qrg