Momentum University is an online knowledge base of training and support content that will equip you with the tools you need to learn about Momentum’s best-in-class cloud services.

Training Library & User Guides

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Hosted Voice

Training Resources User Guide Video
New Customer mu-ug
Enterprise mu-ug
Account Authorization Codes icon-qrg
Anonymous Call Rejection icon-qrg
Anywhere icon-qrg
Auto Attendant icon-qrg
Barge-In icon-qrg
Call Control icon-qrg
Call Control Toolbar mu-ug
Call Forward Selective icon-qrg
Call Forwarding icon-qrg
Call Waiting Output icon-qrg
Do Not Disturb icon-qrg
Find Me icon-qrg
Hoteling icon-qrg
Hunt Groups icon-qrg
Receptionist Console icon-qrg
Speed Dial icon-qrg
Star Code List mu-ug
Time Schedules icon-qrg
Voicemail mu-ug icon-qrg

My Cloud Services Portal

Training Resources Quick Ref. Guide Quick Start Guide User Guide
Admin Documentation mu-ug
User Documentation mu-ug

 

Training Videos Video
Introduction to Our New Cloud Services Portal

Polycom Phones

Training Resources Quick Ref. Guide Video
VVX 101 & 201 Phone
VVX 300 Phone icon-qrg
VVX 400 Phone icon-qrg
VVX 500/600 Phone icon-qrg

Momentum Mobility

Legacy Alteva Users please scroll down to Legacy Alteva Mobility downloads.

Application Downloads Apple Microsoft
for Smartphone
for Desktop

 

Training Resources User Guide Power Point Quick Ref. Guide
for Desktop mu-ug
for Android mu-ug
for iPhone mu-ug
Client System Requirements

 

Training Videos Video
User Guide

Hosted Microsoft Skype for Business

Training Resources User Guide Power Point Quick Ref. Guide
Installation and Set-Up
Instant Messaging & Presence
Audio Set-Up and Making Calls
Meetings
Sharing And Collaboration
Video

Hosted Voice-Enabled Microsoft Lync

Training Resources User Guide Power Point Quick Ref. Guide
Lync 2010
Lync 2013

Collaborate

Training Resources User Guide Power Point Quick Ref. Guide
Collaborate mu-ug
CollaborateNow Plug-In for Outlook mu-ug

 

Plug-In Downloads Download
CollaborateNow Plug-In for Outlook Download Zip

Gist – Voicemail Transcription

Training Resources User Guide Power Point Quick Ref. Guide
Setup Guide

CRM Connector

Application Download
CRM Connector

 

Training Resources User Guide Power Point Quick Ref. Guide
CRM Connector
Installation and Integration mu-ug

Fax

Training Resources User Guide Video
Virtual Fax mu-ug

Contact Center

Training Resources User Guide Video
Contact Center User Guide mu-ug
Momentum Virtual Call Center Overview — Part 1 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 2 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 3 of 3 icon-qrg 

Voice Analytics

Training Resources User Guide Power Point Quick
Ref.
Guide
Voice Analytics mu-ug
Getting Started

 

Training Videos
Getting Started with Akixi icon-qrg
Akixi Realtime Wallboard icon-qrg

Call Recording

Training Resources User Guide Video
Call Recording mu-ug

Nomorobo

Training Resources User Guide Power Point Quick Ref. Guide
Setup Guide

 

Quick Contact

Quick Contact