Momentum University is an online knowledge base of training and support content that will equip you with the tools you need to learn about Momentum’s best-in-class cloud services.

Training Library & User Guides

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Cloud Voice

Training Resources User Guide Quick Reference Guide Quick Start Guide Video
Account Authorization Codes icon-qrg
Anonymous Call Rejection icon-qrg
Anywhere icon-qrg
Auto Attendant icon-qrg
Barge-In icon-qrg
Call Control icon-qrg
Call Control Toolbar mu-ug
Call Forward Selective icon-qrg
Call Forwarding icon-qrg
Call Waiting Output icon-qrg
Do Not Disturb icon-qrg
Find Me icon-qrg
Hoteling icon-qrg
Hunt Groups icon-qrg
Speed Dial icon-qrg
Star Code List
Time Schedules for Admins icon-qrg
Time Schedules for Users
Voicemail icon-qrg
Voicemail Greetings Setup

My Cloud Services Portal

Training Resources User Guide Quick Reference Guide Quick Start Guide Video
Admin Documentation mu-ug
User Documentation mu-ug
My Cloud Services Portal – Introduction
— Portal Access
— Permissions
— Quick Access Tools
— Admin Navigation
— Non-Admin User Dashboard

Archive: Call Recording

Training Resources User Guide
Archive User Guide mu-ug
Archive Admin Guide mu-ug

Collaborate: Online Web Conferencing

Training Resources User Guide
Collaborate mu-ug
CollaborateNow Plug-In for Outlook mu-ug

 

Plug-In Downloads Download
CollaborateNow Plug-In for Outlook Download Zip

Contact Center

Training Resources User Guide Video
Admin User Guide mu-ug
Supervisor and Agent User Guide mu-ug
Momentum Virtual Call Center Overview — Part 1 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 2 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 3 of 3 icon-qrg 

ContactOne

Training Resources User Guide
Management Portal mu-ug
Provisioning Module mu-ug

CRM Connector

Application Download
CRM Connector

 

Training Resources User Guide Quick Reference Guide
CRM Connector
Installation and Integration mu-ug

Fax

Training Resources Quick Start Guide
Virtual Fax

Gist: Voicemail Transcription

Training Resources Quick Reference Guide
Setup Guide

Hosted Microsoft Skype for Business

Training Resources Quick Reference Guide
Installation and Set-Up
Instant Messaging & Presence
Audio Set-Up and Making Calls
Meetings
Sharing And Collaboration
Video

Hosted Voice-Enabled Microsoft Lync

Training Resources Quick Reference Guide
Lync 2010
Lync 2013

Momentum Mobility

Training Resources User Guide Quick Reference Guide Video
for Desktop mu-ug
for Android mu-ug
for iPhone mu-ug
Client System Requirements
User Guide

 

Application Downloads Apple Microsoft
for Smartphone
for Desktop

Nomorobo

Training Resources Quick Reference Guide
Setup Guide

Phones – Cisco

Training Resources User Guide Quick Start Guide
Cisco IP Phone 6851 mu-ug
Cisco IP Phone 7800 Series mu-ug
Cisco IP Phone 8800 Series mu-ug

Phones – Poly

Training Resources – VVX x50 IP User Guide Quick Reference Guide
VVX 150 IP Phone mu-ug
VVX 250 IP Phone mu-ug
VVX 350 IP Phone mu-ug
VVX 450 IP Phone mu-ug

 

Training Resources – VVX x00 Quick Reference Guide Video
VVX 101 & 201 Phone
VVX 300 Phone icon-qrg
VVX 400 Phone icon-qrg
VVX 500/600 Phone icon-qrg

Phones – Yealink

Receptionist Console

Training Resources User Guide Video
Receptionist Console mu-ug icon-qrg 

Unity

Training Resources Quick Start Guide User Guide
Unity Desktop mu-ug
Unity Agent mu-ug
Unity Reception mu-ug
Unity Supervisor mu-ug

 

Client Downloads Download
Unity Desktop
Unity Agent
Unity Reception
Unity Supervisor

Voice Analytics

Training Resources User Guide Quick
Reference
Guide
Video
Voice Analytics mu-ug
Getting Started
Getting Started with Akixi icon-qrg
Akixi Realtime Wallboard icon-qrg

 

Quick Contact

Quick Contact