Momentum University is an online knowledge base of training and support content that will equip you with the tools you need to learn about Momentum’s best-in-class cloud services.

For training documentation from legacy providers, please select from these

Altus Tech
CloudNet Group

Training Library & User Guides

Cloud Voice

Training Resources User Guide Quick Reference Guide Quick Start Guide
Account Authorization Codes
Anonymous Call Rejection
Anywhere
Auto Attendant
Barge-In
Call Control
Call Control Toolbar mu-ug
Call Forward Selective
Call Forwarding
Call Waiting Output
Do Not Disturb
Find Me
Hoteling
Hunt Groups
Speed Dial
Star Code List
Time Schedules for Admins
Time Schedules for Users
Voicemail
Voicemail Greetings Setup

My Cloud Services Portal

Training Resources User Guide Quick Reference Guide Quick Start Guide Video
Admin Documentation mu-ug
User Documentation mu-ug
My Cloud Services Portal – Introduction
— Portal Access
— Permissions
— Quick Access Tools
— Admin Navigation
— Non-Admin User Dashboard

Call Recording

Training Resources Quick Reference Guide User Guide Video
Call Recording Portal Overview
Call Recording Supervisor icon-qrg
Call Recording Administrator
Call Recording – Speech Analytics
Call Recording – Evaluate icon-qrg

 

Collaborate: Online Web Conferencing

Training Resources User Guide
Collaborate mu-ug
CollaborateNow Plug-In for Outlook mu-ug

 

Click here to download and install

Call Center

Training Resources User Guide Quick Reference Guide Video
Admin User Guide mu-ug
Agent/Supervisor User Guide mu-ug
Agent/Supervisor Quick Reference Guide
Momentum Virtual Call Center Overview — Part 1 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 2 of 3 icon-qrg 
Momentum Virtual Call Center Overview — Part 3 of 3 icon-qrg 
Receptionist Console mu-ug
Receptionist Console Quick Reference Guide

Connect with Webex

Click here to download and install

Training Resources Quick Reference Guide Video
Installation | Activation
FAQs
Connect with Webex Standard icon-qrg
Connect with Webex Basic icon-qrg
Connect with Webex Softphone icon-qrg
SMS 101
Settings 101
Smart Devices
Using Connect with Webex and Unity icon-qrg
Webex Help Center Resource Links  

 

Webex System Requirements
Getting Started with the Webex App
Messaging
Teams and Spaces
Contacts
Calling
Voicemail
Meetings
Personal Insights
GoLeam User Training (post-activation)

 

ContactOne

Training Resources User Guide
Management Portal mu-ug
Provisioning Module mu-ug

CRM Connector

Training Resources User Guide Quick Reference Guide
CRM Connector mu-ug
Installation and Integration mu-ug
Connector Lite User Guide mu-ug
Connector Lite Quick Reference Guide

 

Click here to download and install

Fax

Training Resources Quick Start Guide
Virtual Fax

Gist: Voicemail Transcription

Training Resources Quick Reference Guide
Setup Guide

Microsoft Teams

Training Resources Quick Reference Guide
MS Teams Deployment
MS Teams
MS Teams Calling 101
MS Teams Settings 101

Nomorobo

Training Resources Quick Reference Guide
Setup Guide

Phones – Cisco

Training Resources User Guide Quick Start Guide
Cisco IP Phone 6851 mu-ug
Cisco IP Phone 7800 Series mu-ug
Cisco IP Phone 8800 Series mu-ug

Phones – Poly

Training Resources – VVX x50 IP User Guide Quick Reference Guide
VVX D230 mu-ug
VVX 150 IP Phone mu-ug
VVX 250 IP Phone mu-ug
VVX 350 IP Phone mu-ug
VVX 450 IP Phone mu-ug

 

Training Resources – VVX x00 Quick Reference Guide Video
VVX 101 & 201 Phone
VVX 300 Phone icon-qrg
VVX 400 Phone icon-qrg
VVX 500/600 Phone icon-qrg

 

Phones – Yealink

Unity

Training Resources Quick Start Guide User Guide
Unity Desktop mu-ug
Unity Agent mu-ug
Unity Reception mu-ug
Unity Supervisor mu-ug

 

Click here to download and install

Voice Analytics

Training Resources User Guide Quick
Reference
Guide
Video
Voice Analytics mu-ug
Getting Started
Reporting
Charting
New Features
Getting Started icon-qrg
Realtime Wallboard icon-qrg