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Welcome to Momentum University

Momentum University is an online knowledge base of training and support content that will equip you with the tools you need to learn about Momentum’s managed cloud services.

My Cloud Services Portal Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Portal Administrator – VoiceTraining ResourcePDF IconPDF IconPDF IconVideo Icon
Portal Administrator – DataTraining ResourcePDF IconPDF IconPDF Icon
Portal UserTraining ResourcePDF IconPDF IconPDF Icon
MFA 101Training ResourcePDF Icon
Account Authorization CodesTraining ResourcePDF Icon
Anonymous Call RejectionTraining ResourcePDF Icon
Auto AttendantTraining ResourcePDF IconVideo Icon
Auto Attendant TreeTraining ResourcePDF IconVideo Icon
Barge-InTraining ResourcePDF Icon
Basic Audio ConferencingTraining ResourcePDF Icon
Call BlockTraining ResourcePDF Icon
Call ForwardingTraining ResourcePDF Icon
Call Forwarding SelectiveTraining ResourcePDF Icon
Call WaitingTraining ResourcePDF Icon
Do Not DisturbTraining ResourcePDF Icon
Find MeTraining ResourcePDF Icon
Group PagingTraining ResourcePDF Icon
HotelingTraining ResourcePDF Icon
Hunt GroupsTraining ResourcePDF Icon
Speed DialTraining ResourcePDF Icon
Star Code ListTraining ResourcePDF Icon
Time Schedules – AdminsTraining ResourcePDF Icon
Time Schedules – UsersTraining ResourcePDF Icon
VoicemailTraining ResourcePDF Icon
Voicemail GreetingsTraining ResourcePDF Icon
Voicemail to EmailTraining ResourcePDF Icon
Webex Tools 101Training ResourcePDF Icon
Call Recording Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Advanced Tools and Add-Ons 101Training ResourceVideo Icon
Call Recording 101Training ResourcePDF Icon
Call Recording SupervisorTraining ResourcePDF IconVideo Icon
Call Recording AdministratorTraining ResourcePDF Icon
Call Recording Speech AnalyticsTraining ResourcePDF Icon
Call Recording EvaluateTraining ResourcePDF IconVideo Icon
Call Reporting Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Call Cruncher Call ReportingTraining ResourcePDF Icon
Voice AnalyticsTraining ResourcePDF IconPDF Icon
Voice Analytics ReportingTraining ResourcePDF Icon
Voice Analytics Report StatisticsTraining ResourcePDF Icon
Voice Analytics ChartingTraining ResourcePDF Icon
Voice Analytics New FeaturesTraining ResourcePDF Icon
Charts 101Training ResourceVideo Icon
Custom Caller Descriptions 101Training ResourceVideo Icon
Dashboards 101Training ResourceVideo Icon
Insights Dashboard 101Training ResourcePDF Icon
Reports 101Training ResourcePDF IconVideo Icon
Report Filters 101Training ResourceVideo Icon
Report Filters 102Training ResourceVideo Icon
Scheduling Reports 101Training ResourceVideo Icon
Momentum Connect with Webex Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Activation | InstallationTraining ResourcePDF IconVideo Icon
Webex Standard/PremiumTraining ResourcePDF IconVideo Icon
Webex BasicTraining ResourcePDF IconVideo Icon
Webex SoftphoneTraining ResourcePDF IconPDF IconVideo Icon
Webex Audio Conferencing 101Training ResourcePDF Icon
Webex Contact Search 101Training ResourcePDF Icon
Webex Settings 101Training ResourcePDF Icon
Webex SMS 101Training ResourcePDF IconVideo Icon
Webex with Unity 101Training ResourceVideo Icon
Webex Smart DevicesTraining ResourcePDF IconVideo Icon
Unity Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Unity AgentTraining ResourcePDF IconPDF IconVideo Icon
Unity DesktopTraining ResourcePDF IconPDF IconVideo Icon
Unity ReceptionTraining ResourcePDF IconPDF IconVideo Icon
Unity SupervisorTraining ResourcePDF IconPDF IconVideo Icon
Unity CRM Integration BasicsTraining ResourcePDF Icon
Unity Media Streams 101Training ResourcePDF Icon
Unity SMS 101Training ResourcePDF IconVideo Icon
Microsoft Teams Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Teams Self DeployTraining ResourcePDF Icon
Teams Self Re-DeployTraining ResourcePDF Icon
Teams Help & Training 101Training ResourcePDF IconVideo Icon
Teams 101Training ResourcePDF IconVideo Icon
Teams Calling 101Training ResourcePDF IconVideo Icon
Classic Teams Settings 101Training ResourcePDF Icon
New Teams Settings 101Training ResourcePDF Icon
Teams Meetings 101Training ResourcePDF IconVideo Icon
Teams for IT AdminsTraining ResourceVideo Icon
CRM Connector Type of Document Quick Start Guide Quick Reference Guide User Guide Video
CRM Connector v3.xTraining ResourcePDF Icon
CRM Connector Lite v3.xTraining ResourcePDF IconPDF Icon
CRM Connector v4.x for MacTraining ResourcePDF Icon
CRM Connector v4.x for PCTraining ResourcePDF Icon
CRM Connector v4.x AppBar ModeTraining ResourcePDF Icon
CRM Connector v4.x Tray ModeTraining ResourcePDF Icon
CRM Connector v4.x CRM IntegrationsTraining ResourcePDF Icon
CRM Connector v4.x Teams AppTraining ResourcePDF Icon
Call Center Type of Document Quick Start Guide Quick Reference Guide User Guide Video
BW Call Center AdminTraining ResourcePDF Icon
BW Call Center Agent | SupervisorTraining ResourcePDF IconPDF Icon
BW Call Center ReceptionistTraining ResourcePDF IconPDF IconVideo Icon
Fax Type of Document Quick Start Guide Quick Reference Guide User Guide Video
VirtualFAXTraining ResourcePDF Icon
Phones – Poly Type of Document Quick Start Guide Quick Reference Guide User Guide Video
CCX Series (Teams)Training ResourcePDF IconPDF Icon
VVX 250 | 350 | 450Training ResourcePDF IconVideo Icon
VVX 101 | 201Training ResourcePDF Icon
VVX 150Training ResourcePDF Icon
VVX D230 DectTraining ResourcePDF IconPDF IconVideo Icon
CCX Series (OpenSIP)Training ResourcePDF IconPDF IconVideo Icon
Edge B SeriesTraining ResourcePDF IconPDF Icon
Edge E SeriesTraining ResourcePDF IconPDF IconVideo Icon
Soundstation 5000Training ResourcePDF Icon
Soundstation 6000Training ResourcePDF Icon
Trio 8500 | 8800Training ResourcePDF Icon
Poly Factory ResetTraining ResourcePDF Icon
Phones – Yealink Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Yealink W73HTraining ResourcePDF IconPDF Icon
T3 SeriesTraining ResourcePDF IconPDF IconVideo Icon
T4 U SeriesTraining ResourcePDF IconPDF IconVideo Icon
T4 S|G|P SeriesTraining ResourcePDF IconVideo Icon
T5 SeriesTraining ResourcePDF IconPDF IconVideo Icon
T58 ProTraining ResourcePDF IconPDF Icon
CP860Training ResourcePDF IconPDF Icon
CP920Training ResourcePDF IconPDF Icon
CP930Training ResourcePDF IconPDF Icon
CP960Training ResourcePDF IconPDF Icon
CP965Training ResourcePDF Icon
VP59Training ResourcePDF Icon
W56Training ResourcePDF IconPDF IconVideo Icon
W60Training ResourcePDF IconPDF Icon
W79Training ResourcePDF IconPDF Icon
MP50Training ResourcePDF Icon
MP54 | T55A TeamsTraining ResourcePDF Icon
MP56 | T56A | T58ATraining ResourcePDF IconVideo Icon
Teams Phone (General)Training ResourcePDF Icon
Yealink Directory LookupTraining ResourcePDF Icon
Phones – Cisco Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Cisco 6825 DectTraining ResourcePDF Icon
Cisco 6800 Series IPTraining ResourcePDF IconVideo Icon
Cisco 7800 Series IPTraining ResourcePDF IconPDF IconVideo Icon
Cisco 8800 Series IPTraining ResourcePDF IconPDF IconVideo Icon
Nomorobo Type of Document Quick Start Guide Quick Reference Guide User Guide Video
NomoroboTraining ResourcePDF Icon
Gist Type of Document Quick Start Guide Quick Reference Guide User Guide Video
Gist Voicemail TranscriptionTraining ResourcePDF Icon
ContactOne Type of Document Quick Start Guide Quick Reference Guide User Guide Video
ContactOne Management PortalTraining ResourcePDF Icon
ContactOne Provisioning ModuleTraining ResourcePDF Icon

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