Touted as the most reliable hosted IP telephony and unified communications (UC) provider in the U.S., Momentum provides an array of cloud-based solutions ranging from VoIP PBX to wholesale VoIP to fixed and mobile convergence voice applications. The VoIP provider got its start in the wholesale market and will continue to enhance its wholesale and hosted UC portfolio by delivering Tier 1 and Tier 2 customer support to companies throughout various industries.
Next-generation wholesale VoIP offerings are key for businesses looking to increase efficiency within operations, drive employee productivity and realize a quicker ROI. However, the suite must be matched with a high level of customer support that can help users overcome problems or have their questions answered at all times and on each and every day of the week.
Momentum powers an ultra high level of customer satisfaction by taking care of customers needs promptly and effectively. Also, the wholesale VoIP provider’s easy-to-use, real-time Web-based reporting portal allows firms to continuously build up their support strategies, which in turn can drastically reduce customer churn.
According to Vice President of Operations and Engineering, Anthony Orlando, Momentum firmly believes in the vitality of a great customer experience overall and with its premier customer support option now in place, wholesale customers can exceed expectations while continuing to grow their footprint.