Written by Beth Hildreth on May 26, 2013
Categories: Industry Articles

Founded in 2001, Birmingham, Ala.-based Momentum Telecom was charged with providing better service on traditional phone lines for a lower price in the southeastern United States.

“A lot of customers were looking for superior customer service at a better price point,” says Sarah Brown, the company’s director of sales and marketing. “There was just this huge opportunity in that region to provide better phone service.”

The company began selling legacy phone service to traditional businesses and residential customers before making the transition to voice over Internet protocol (VoIP) phones. In 2005, Momentum shifted its focus to becoming a wholesale VoIP vendor, offering its services to cable operators and municipalities who would then deliver it to their customers.

Those operators brand the product as their own, but it’s powered by Momentum.

“They’re able to manage their customers on our platform,” Sarah says. “The service is coming from the operator, but they don’t have to own and maintain the network.”

Momentum began selling its services to municipalities across the United States and ultimately started focusing on VARs and direct businesses as well. Sarah explains the company’s offerings—SIP trunking, unified communications, conferencing solutions and hosted VoIP—are best suited to businesses or other entities that have 20 or more employees.

“That’s what we provide, direct to the end user and to wholesale operators as well,” she says.

So, how does Momentum differentiate itself from its competitors? By seamlessly migrating customers from an existing platform to a Momentum solution, being consistently reliable and delivering accommodating customer service.

When a company is deciding to switch service providers, it can’t afford any interruptions in terms of communications. Momentum’s support team helps ensure that the transition is smooth. And once online, the company’s core network is up 100 percent of the time, so customers don’t have to worry about being disconnected.

“We’re the most reliable provider,” Sarah says. “Everyone has similar features. I wouldn’t say everyone can offer the same level of reliability.”

To learn more about how Momentum’s solutions can benefit your business, click here.