When Momentum Telecom opened its doors in 2001, the company’s goal was to provide superior phone service to its customers at more affordable prices. That was before the days of voice over Internet protocol (VoIP) phones and unified communications. The company’s solutions have since expanded to include both of those products while maintaining its initial focus on savings and support.
And without the recent service additions, the job of Sarah Brown, the company’s director of sales and marketing, would be a whole lot different. Sarah, who’s been at Momentum since 2003, moved to Seattle five years ago and has been working from home ever since.
“It’s awesome, being a remote worker,” she says. “Everything I need to do my job, we actually offer. Everything I need to communicate with my team wherever I am, we’ve got it. I can’t think of a solution now that we don’t have.”
Working from home is largely possible thanks to Momentum Messenger, the company’s enterprise-grade instant messaging service integrated with its unified communications platform. For example, when Sarah needs to follow up with a coworker, she can shoot them a quick message and get a timely response. Wherever employees might find themselves working—from the Birmingham, Ala. headquarters, the company’s Las Vegas office or their homes—they are able to stay connected to their colleagues and clients seamlessly.
Prudent companies should consider embracing UC technologies as the trend of employees increasingly working from home continues.
“There are way more advantages than disadvantages—I’m a big fan of working from home,” she explains. “It is fantastic. I love my work environment because it allows me to be more productive. I escape the distractions often encountered in an office and never skip a beat in terms of my workflow.”
While interacting with coworkers in person is healthy and vital to developing camaraderie, Sarah says she feels like she’s more productive when she works at home because she’ll accomplish all of the tasks she set out to that particular day. In an office environment, it’s more likely she’ll find herself taking some work home at the end of the day. Though she works from home, Sarah’s able to maintain working relationships with her coworkers thanks to Momentum’s communications solutions.
In addition to increasing productivity, unified communications tools—which also include web conferencing, video conferencing, voicemail to email features and virtual fax—enable companies to retain their best employees because they can access the resources they need from anywhere Internet is available. If an employee needs to move somewhere, he or she doesn’t necessarily have to be replaced anymore but could continue on in that role.
“You have the resources you need no matter where you are,” Sarah says.
More information about Momentum’s communications solutions can be found here.