IT professionals and business owners should examine the objectives for their companies and decide whether or not their present telephone system is in alignment with their goals. If the old on-premises PBX systems have become obsolete, they may be impeding the growth of the company.
The four potential impediments below may determine whether an update is necessary in order for companies to remain competitive.
Outages and Downtime
Legacy phone systems located on premises can go down, and unreliable routers can leave businesses vulnerable at critical times. Each crucial lapse causes a disconnect between the business and its customer base, which occurs far less frequently with purpose-built telecommunications systems. Older hardware and systems that create points of failure are prime targets for 21st century upgrades to cloud solutions.
Not Enough Scalabilty
It’s more than a buzzword. Scalability enables business owners to anticipate peak times and respond appropriately with additional resources when they are needed most. Once the need has passed, these resources can be immediately scaled back to save costs.
The upcoming holidays are a prime example of the need for scalability for retailers. A busy season overtaxes on-premises telecommunications systems at high volume times. Retailers with legacy systems have the option of buying more phone lines before they are actually needed or installing them on site for the season. Both options are expensive, and the second is labor-intensive as well. It’s easy to churn through a budget with either choice.
It makes more sense to put the control back into a business owner’s corner with a cloud-based system that gives them the ability to scale up during peak times and drop back down once the volume has slowed. Without physically maintaining the system, businesses only pay for what they use.
Multiple Systems in Various Locations
Maintaining more than one office or business site with separate on-site telecommunications systems can strain a budget and complicate communications issues. Alternatively, cloud-based telecommunications systems allow businesses to have a single system for all sites and a provider helps maintain it. There is no longer a need to dial a number plus extension when business owners communicate with employees at satellite locations. When all sites are under the umbrella of a single system, team members only need to dial an extension, and there are no rate variances between providers to decipher.
Features that Lack
Telecommunications features that were all the rage at the turn of the millennium have long since lost their luster. Voicemail retrieval systems that require menu-searching or are unable to reach managers at critical times have no place in a modern business.
Today’s cloud-based telecommunications systems have features like voicemail to email notifications and find me/follow me options, so busy executives are no longer tied to a desk waiting for that all-important call. In addition, office phones can be linked to mobile devices or other numbers, freeing up valuable time for other ventures or even leisure.
Making the Move
Once cloud-based systems are implemented in an organization, efficiency and productivity increase. Off-premises data centers host the clouds to eliminate vulnerability to outages that impact service. An additional benefit that should catch the attention of owners is the reduction in cost when all offices share a single system. Many providers offer web-based administration, so changes can be seamlessly integrated at a minimum of cost when needed.
It’s time for businesses to revamp their current systems and replace them with modern solutions that address the needs of their evolving companies.