is a law firm focused on providing Lemon Law and Debt Collection Harassment help to their clients. The firm has 50 employees across more than five locations, with its headquarters office housing 40 employees. The firm relies heavily on its phones receiving hundreds of inbound calls from current clients or new sales leads delivered from their website and marketing organization daily. The firm is in constant contact with courts, their clients and other attorneys. Real time communication is not optional because phone outages cost Kimmel & Silverman revenue.
Kimmel & Silverman was experiencing outages with their existing service provider once every two months on average. The firm also often had issues with call routing and hardware issues of lag, synchronization with routers and security problems. The result was thousands of dollars lost every time an outage occurred as the business relies on constant communications with clients and opposing counsel to settle cases quickly. The firm was looking for more reliable service and cost savings, so it turned to Momentum’s hosted VoIP solution.
The firm has realized an incredible cost savings while at the same time increasing productivity, two of the main goals of any business model. Kimmel and Silverman’s employees don’t worry about losing important calls or voicemails, and can easily email voicemails that come as .wav files to attorneys who are out of the office. Employees can transfer calls to other offices when appropriate and setup call forwarding. With caller ID and a secondary line on each individual phone, the firm’s clients are able to speak to someone without having to leave a voicemail, leading to a better customer service experience.
Petrelli Law, P.C.
is a Philadelphia-based law firm that specializes in family law and divorce mediation. In addition, they provide legal help in matters relating to life insurance and personal injury.
Thomas J. Petrelli, Jr., managing partner at Petrelli Law, was looking to replace the firm’s aging phone system with a newer system that could offer improved efficiency, enhanced functionality, and that had the ability to record incoming calls. By recording calls, they hoped to keep track of how the phones were being answered and what conversations transpired when client leads came through.
Momentum provided Petrelli Law with hosted VoIP and Unified Communications (UC) to improve business efficiencies and save the firm money.
Call recording, part of Momentum’s hosted VoIP offering, now allows the firm to record incoming and outgoing calls, and obtain feedback on what type of correspondence worked so they could come up with an action plan that would allow the office assistant to respond more appropriately to potential clients’ questions and concerns. Additionally, attorneys can now take calls on the go without having to worry about taking notes. Call recording also helps with daily fact-checking since attorneys can listen to calls at anytime.
Communicating more efficiently has made the firm more competitive as well. With Momentum Anywhere, the firm never misses a call as it allows users to use one number for all incoming and outgoing calls, regardless of the phone used. So whether they are in the office or in court, attorneys have the option to answer the call without having someone at the main office take a message or transfer the caller to voicemail. The firm no longer needs to worry about a competitor taking their business because they weren’t around to answer the phone. Because of Momentum Anywhere, Petrelli no longer requires a receptionist, saving the firm thousands of dollars alone just on payroll.
Additionally, since the solution unifies personal services across all devices, attorneys can move calls seamlessly from a desk phone to a mobile handset when they need to leave the office, but continue a call or transfer a call from their cell phone to their desk phone when they return from a meeting.
With Momentum’s solutions, communications happen much more efficiently, resulting in quicker turnarounds and happier clients. With hosted UC, attorneys are able to work from home and still access all of their communications system tools, which help them to stay productive, especially during snowstorms, family emergencies or due to illness.