In the complex data-driven world of healthcare, where teams need the ability to collaborate and access information in real time, Momentum Telecom’s Unified Communications as a Service (UCaaS) solution is a necessary investment to help increase efficiency and enhance operational performance.

Momentum’s UCaaS is a valuable strategy for healthcare environments where the speed required to process patient information is critical to the decision-making process.

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When healthcare IT managers consider Momentum’s UCaaS, they must also keep in mind that new care models are transforming healthcare into a more collaborative and coordinated enterprise that requires a team effort from physicians, nurses, and caregivers who will be required to improve patient outcomes and quality measures across the full continuum of care.

The highly mobile and collaborative nature of today’s healthcare is highly conducive to deploying Momentum’s mobile UCaaS. It can bring together a full range of technologies including telephony, voicemail, instant messaging, video and Web conferencing, which run on mobile devices and computer workstations to provide real-time delivery of communications based on the preferred method and location of the clinician.

  • As care teams constantly move from patient to patient and also transfer patients between care facilities, UCaaS technologies can improve workflow and increase staff productivity.
  • UC can improve decision support with the use of highly portable smartphones that enable clinicians to instantly access peer-reviewed bodies of knowledge. Wireless push technology incorporated into the smartphone platform automatically updates these reference guides, eliminating the need for clinicians to remember to download updates on a regular basis.
  • Integration of UC into a hospital’s transaction-based applications can eliminate the manual initiation of telephone calls. Integrating mobile UC into these applications enables required follow-up actions to be communicated automatically at minimum cost, and with a high degree of certainty that the communication is delivered to someone who can act on it in a timely manner.
Dental Solutions

Case Study

Dental Solutions

Dental Solutions offers a comprehensive range of general dentistry services utilizing the newest techniques and equipment available to ensure that patients receive the best possible dental care. There are 12 current locations and presently another 15 are being acquired. The practice relies heavily on its phones, because communication between locations and physicians is very important.

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Background

Dental Solutions was growing significantly, acquiring offices in several new offices in different states and locations. Each new office was being operated as an independent location. Orthodontists were tethered to their office phones and the practice was wasting money on an ineffective phone system. The organization needed a new communications system – one that was founded on continuity instead of confusion, and that would leave them room for expansion.

Corporate Benefits

  • The practice realized an incredible cost saving
  • Eliminated a call center with the structure designed with Hunt Groups at each location
  • Redesigned network and call flow
  • Created scalable call flow and extension set
  • Master Service Agreement pricing was implemented to meet growth projections and for financial management
  • Continuity Planning and Disaster Recovery  were implemented as part of the company’s strategic and tactical planning
  • Firmware analysis and update was done on the outer/phone set
  • The practice will now get invoices for each location as opposed to one global bill

Summary

Momentum solidified operations under an enterprise system. With Momentum’s fixed mobile convergence solution, Momentum Anywhere, the physicians weren’t tied to their desks – it enabled them to take and receive calls from anywhere, with the appearance that they are using their desk phone.  More importantly, the new system leaves room for growth, starting with the 15 new offices scheduled to open in January of next year.  Under the initial consultation, Momentum promised a six-week delivery, but was able to accomplish everything in just over two weeks.  In fact, 12 offices were implemented in a single day.

Targeted Solution Benefits

As care teams constantly move from patient to patient and also transfer patients between care facilities, UCaaS technologies can improve workflow and increase staff productivity.

UCaaS can improve decision support with the use of highly portable smartphones that enable clinicians to instantly access peer-reviewed bodies of knowledge.

Integration of UCaaS into a hospital’s transaction-based applications can eliminate the manual initiation of telephone calls. Integrating mobile UCaaS into these applications enables required follow-up actions to be communicated automatically at minimum cost, and with a high degree of certainty that the communication is delivered to someone who can act on it in a timely manner.

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Momentum Anywhere, a fixed mobile convergence solution, enables users to make and receive calls from any location, with only one phone number, one dial plan and one voice mailbox.

Collaboration

Momentum’s Instant Messaging (IM) and Conferencing solutions provide a multitude of new ways to collaborate easily within a office, regardless of where staff may be located – in a branch office, on the road or at the patient’s home.

Unified Messaging and Interactive Voice Response

Users will receive their voicemails as a .wav file in their email and can then listen to them directly by clicking on the file, and can also forward them by email or store them in client document files. With Momentum’s UC solution, healthcare professionals enjoy the power of Voice-enabled Exchange, which provides the ability to schedule and change calendar appointments, listen to and manage emails and retrieve contacts via voice prompts from any phone.

Call Recording and Reporting

Momentum Archive, Momentum’s integrated call recording product, is a vital resource to healthcare offices. Recorded calls are accessed via a standard web browser, and it can be set up to automatically record and save all phone calls. Those recorded calls are converted into .mp3 files that can easily be saved electronically in client files or emailed to a colleague for transcription or other use. Momentum phone reporting features are extremely robust. General reports are included with phone service and special reports can be customized to meet specific needs.

AutoAttendant

This feature of Momentum’s UC solution is a great way to have a virtual receptionist for the office 24/7. It greets callers and connects them to the appropriate extensions with an interactive voice response system.

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