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Call Center

Momentum Telecom’s award-winning call center platform helps businesses increase sales, profitability and market share. You’ll get a customized cloud solution that doesn’t require expensive hardware or software.

Unlike existing on-premise call center capabilities that are sometimes hosted and managed by the customer, Momentum’s Hosted Call Center is a purpose built cloud-based solution. Momentum’s Call Center provides advanced call center capabilities that leverage all the functionality of our platform.

Targeted Solution Benefits

  • Automatic Call Distribution (ACD)
  • Queuing
  • Web-based Agent & Supervisor Desk Clients
  • Virtual Queues
  • Powerful Reporting Engine
  • IVR/Auto Attendant

Testimonials

In the wake of Superstorm Sandy, Citation Re, LLC, a subsidiary of JimCor Agency, Inc. was able to stay up and running on Momentum’s hosted UC service.

“A quick call to Momentum allowed us to setup a call group for claims.  We recorded our auto attendant greeting and announced the new option to, “press 2 for claims”.  The flexibility with their hosted system, and the ability to add features in real-time would have been impossible with our old phone system.”

 

“Without VoIP, Jimcor would not have been able to service our clients and insureds at the level of professionalism and responsiveness that we pride ourselves on, said Coryn Thalmann, CEO, JimCor Agencies.”

JimCor Agency, Inc.
Source- Wholesale Insurance News: “VoIP- Eliminating the Fear Factor: VoIP Communications for Disaster Recovery & Security”

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