Leading provider of data & voice support services to deploy advanced technology to enhance their diagnostics platform
ATLANTA – October 17, 2013 – IBBS (Integrated Broadband Services), the leading provider of cloud-based data and voice services for mid-market broadband providers in the United States, Caribbean, and Latin America, and OpenVault, the leading provider of easy-to-use tools to help Multiple System Operators (MSOs) increase revenues, reduce costs and manage growth are today announcing their strategic partnership to deliver enhanced usage and analytics tools to service providers who leverage the IBBS Broadband Explorer (BBX) data provisioning and diagnostics platform.
IBBS currently supports over 250 providers (and more than 1.5 million devices) worldwide with their full suite of data, voice and technical support services. Their award-winning BBX platform enables providers to rapidly resolve subscriber issues as well as reduce truck rolls, call handle times and mean time to repair – all via cloud-based functionality that provides user access to the system from any location.
OpenVault is the fastest growing cloud-based Analytics, IPDR and Policy vendor in the MSO space; currently managing over two million subscribers. In less than two years they have increased Operators’ Customer Experience by collecting data, managing networks all while driving increased revenues.
Accurate and Audited
“When we learned which companies operators trusted for IPDR-based data collection and analytics, OpenVault continued to be described as the best in the space,” said Tara Harper, Vice President of Customer Experience at IBBS. “They have the only independently-audited solution in the market and our mutual customers loved what they brought to the table, so this was a natural pairing.”
Deployment Already Underway
With many mutual customers, both companies are able to leverage each other’s assets to deliver better solutions, faster.
“Many of our mutual customers told us that we would be better together,” said Rich Evans EVP Sales & Marketing for OpenVault. “We are excited about the opportunity to partner with IBBS to deliver improved analytics and increased productivity for their BBX users.”
Success Is Already Being Delivered
The IBBS BBX platform offers broadband providers deep insights into network operations, including tools to diagnose network issues. Partnering with OpenVault ensures enhanced usage and analytics that will ultimately improve operational efficiencies, creating a better customer experience and a foundation for improved growth.
OpenVault helps MSOs better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, ensuring capacity is available for all subscribers. The solution is offered on a pay-as-you-go basis, allowing service providers to immediately realize benefits without large up-front costs. For more information, please visit www.openvault.com.