Written by Beth Hildreth on July 14, 2017
Categories: Blog Posts

The Lessons Learned from a Sunset Industry

I worked in the two-way radio business for many years, but I have since devoted the last decade to cloud-based business communications (VoIP, Unified Communications, Call Centers, etc.). Even though two-way radios have been around for over a century and VoIP barely a decade, there are things to learn from the radio business that can shape how you set up your communications.

Two-way radio communications are “one to many” – picture a 911 operator dispatching incidents to all the cars in the vicinity, an Electric company dispatching trucks during an outage, or any business managing a fleet of trucks. Everyone hears the dispatcher and the responses.