Written by Pete Morano on January 10, 2013
Categories: Blog Posts

Following in the footsteps of television, the telephone is moving into high-definition territory, and HD voice is promising to make callers sound like they’re standing next to one another.

According to an article in a recent issue of Destination CRM, upstart Voice over IP providers — not the traditional telephony companies and wireless service providers — are the ones turning consumers to HD voice.

Why are businesses and users turning to VoIP in mass? HD voice, also known as wideband audio, offers superior voice quality, making telephone conversations sound face-to-face. According to ABI Research, more than 900 million users relied on VoIP for telephony communications last year. The technology works on a wider frequency, allowing more sound waves to pass through, which captures natural inflections and cuts our problematic interference.

The benefits of HD voice are numerous:

Increased flexibility for calls on-the-go.

With VoIP service, HD voice is delivered over the Internet, so customers to place calls in noisy environments, even on their mobile phones, which permits users to work outside the office.

Video and audio conferencing.

Conferencing with high-definition voice ensures faster, clearer, more professional communication by eliminating environmental background noise on important business calls with customers or business partners.

Improved voice recognition.

Greater call clarity reduces misunderstandings and can decrease the duration of customer support calls. HD voice makes the process of communicating more seamless and saves businesses money by making telephony more efficient. More advanced features. HD voice improves call quality and enhances advanced business features such as virtual call centers, call recording and video conferencing to yield more accurate results and crystal-clear playback.

Measurable voice quality.

By choosing a provider with comprehensive voice quality measurement tools, users can verify that their HD voice delivery is top-notch. Detailed reporting instruments can monitor inbound and outbound calls at multiple points in the call path to ensure superior quality.

HD voice works in tandem with VoIP telephony systems, and much of the equipment used by contact centers is already HD-enabled. IP PBX delivers lower costs, greater flexibility and a higher quality voice than traditional telephone services, which is why many businesses are migrating to the technology. Especially as web-enabled devices quickly evolve the development platform, real-time video and audio communication over the Internet are becoming important new tools for businesses of all sizes.

Want to learn more about HD-quality VoIP? Check out this video on Why Businesses Need Measurable Voice Quality.