Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. A common theme for companies known for having exceptional customer service is a call center or a contact center. Simply put, these provide a human touch and a strong differentiator for the marketplace.
Unfortunately, the world is flooded with broken ways of managing these centers, mostly because of outdated technology. Unproductive call-tracking, confusing technology, ineffective call routing and unsecure networks waste resources and time and even cause damage to countless call centers.
But, you don’t have to be frustrated by your call and contact center. Momentum has the best, integrated solutions for managing a call center that also provide the utmost reliability, security and analytics.
Momentum’s best-in-class solution portfolio includes:
- Voice Over IP
- Hosted Call Center management platform
- Productivity application integration including CRM and MS Lync
- Unified Communications
Momentum’s solutions are also accompanied by industry-leading infrastructure and support, highlighted by:
- Network continuity and redundancy
- Free, secure on-net calling
- Quality of service monitoring
- Traffic shaping capabilities
- Award-winning, dedicated support
Bottom Line: Momentum Telecom can provide you with a fully managed, reliable, scalable, secure voice service that truly empowers your call or contact center.