Written by Beth Hildreth on May 15, 2015

Diving right into VoIP (voice-over Internet protocol) can be an exhilarating experience from a technological and logistical standpoint. However, it’s easy to run into pitfalls that might make the purchasing process fraught with uncertainty. With the right mindset and plenty of forethought, though, the VoIP purchasing process’s pain points can be eliminated.

Here are five ways to make that happen.

1. Know what features will be used.

VoIP solutions come with a plethora of advanced features when compared to traditional PBX systems. It’s easy to get wrapped up in the bells and whistles and lose sight of what’s actually needed. It’s important for businesses to know what will be used and how it will be used. It’s also crucial to know if these features are to be integrated into the system or if they’re intended as standalone solutions.

2. Know the platform.

Having the appropriate platform for VoIP service is essential to its long-term performance and the company’s bottom line. If the platform can’t adequately support the service, then its value as a trustworthy base for VoIP applications will likely be in jeopardy.

The majority of troublesome experiences with VoIP can be traced to platforms without the proper level of management and support. Gaining in-depth knowledge about the systems utilized by the provider can help avoid compatibility conflicts and other critical issues.

3. Ensure appropriate network structure.

In spite of the growing popularity of VoIP among businesses, the vast majority still have network structures that never were intended for use with VoIP. Businesses are rethinking this approach, and some are even considering a complete revamp of their network structure to conform to current standards.

However, it may be more appropriate for IT teams to install a dedicated voice-only circuit. This decision hinges on factors like these:

  • The type of network equipment that’s currently in use,
  • The type of network-switching gear that’s in place,
  • The number of people working in offsite locations,
  • The use of wired or wireless connections, and
  • The type of cabling and network jacks available for VoIP phones.

4. Analyze the quality and type of support offered.

Far too many companies learn about the quality of their support when their services encounter issues for the first time. No company wants to discover that the provider’s support is inadequate during a crisis.

The best defense against this involves a proactive approach towards support. Companies should get answers to the following before signing on:

  • Is the support team in the U.S. or is it offshore? The location of the support team matters, especially when it comes to responsiveness.
  • Is the support team permanent or contract? A permanent support team is more likely to have in-depth knowledge and experience than a contract team.
  • How big (or small) is the support team? The ideal support team should be big enough to handle support issues quickly and professionally, but small enough to provide a personalized touch.

5. Ensure sufficient bandwidth.

Businesses need to take their bandwidth needs into account, especially when large documents, high-quality video, and remote connections to other machines are factors. Insufficient bandwidth could put a crimp in performance and reliability. It’s important for businesses to assess their bandwidth needs before settling on a VoIP solution.

Interested in a VoIP solution that will positively impact your business from the moment it goes live? Check out the latest in Momentum’s fully hosted and integrated solutions. Our on-site implementation process and scalable feature set ensures your solution fits your exact needs, no matter how they might change. Your Business. Your Rules.