High latency or packet loss can cause choppy calls and minimized voice quality. High latency is when it takes too long for the data to be transmitted over the internet connection; packet loss is when information is lost over the internet connection. These symptoms are often caused by broadband problems, internet congestion or heavy bandwidth usage, such as online gaming or file sharing. Increasing your bandwidth can usually fix related issues. Check the health of your network connection with a broadband speed test.

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