Momentum Telecom Support Gives Answers to Your Frequently Asked Questions

Browse the Momentum FAQ section for informative answers to the most commonly asked support questions.

Your Account

Where do I go on to review my account information?

Once your account is established with Momentum, you get access to the Subscriber Portal, which is your online source to view details on everything from itemized lists of call logs and features management to billing information linked to your account. Your username is usually your email address; the temporary password is your account number.

How easy is it to expand the number of VOIP phones I need?

Extremely easy. New customers should contact our Sales Team, existing customers should simply contact Customer Support and they will be happy to place an order.

Is there a limit to the number of lines I can get with Momentum Service?

No, there are no limitations for number of lines purchased.

What payment options does Momentum offer?

You can pay your invoice via Credit Card (Visa, Master Card, Discover & American Express), or Check.

How do I report a problem with my service?

You can call Customer Support at our toll free number at 888.538.3960 or email

What are the office hours for the Customer Support and Sales?

The Customer Support office is open Monday-Friday 7 a.m. – 7 p.m. Central Standard Time. After business hours, there is always an on-call representative available to assist with emergencies. Our Sales Team is available from 8 a.m. to 5 p.m. Central Standard Time.

Does Momentum offer an online billing option?

Yes, Momentum’s Subscriber Portal enables customers to receive and pay bills online. Take advantage of our environmentally, user friendly billing option to schedule recurring payments, monitor international calling usage, view inbound and outbound call logs and pay monthly bills with just a click.