Momentum Telecom Support Gives Answers to Your Frequently Asked Questions
Browse the Momentum FAQ section for informative answers to the most commonly asked support questions.
Services and Features
Smart Numbers provide the best inbound calling features available on our Workstation line – without the need for a desk phone. Get all of the polished business features and listings needed, while remaining completely virtual and mobile. Our Smart Number points to any number you select, so you can make and receive calls from your home phone, your cell phone, or any number you choose.
This is a virtual product – no equipment is required.
Yes, one is included with the Small Office Virtual Assistant.
Yes, you can. The recorded greeting for an automated attendant can be up to 5 minutes in duration. The source file must be a WAV file. Required format: CCITT u-Law or A-Law, 8 kHz sampling rate, 8-bit Mono. Once the file has been created, it can be uploaded from our subscriber website.
There is no equipment or software necessary. Momentum assigns a local or toll free fax number that allows users to send and receive faxes via email.
A Message Waiting Indicator is a notification that alerts you when you have a new voicemail message. There are two different types of Message Waiting Indicators. The Audible MWI notifies you in the form of a “stutter dial tone” when a message is waiting to be retrieved and a Visual MWI triggers a light and/or notice on the display of your phone.
You can check your voicemail by telephone, email or via the Subscriber Portal. By telephone, dial *98 to get to your mailbox, enter your passcode and press the # key. To check voicemail via your email, just enable the Voicemail to Email feature on the Subscriber Portal. You can also listen to your messages by clicking the Message tab on the Subscriber Portal.
The voicemail box holds up to a total of 30 minutes worth of messages. When at capacity, all new messages will be blocked.
The blocked caller will hear a message stating the party they are trying to reach is not accepting calls at this time.
No, calls are archived for 3 months and then they are deleted.
Customers who have a burglar alarm system connecting to an existing office telephone line should contact their alarm system provider to see if their system is compatible with their service and for wiring assistance.
No, Momentum blocks all calls to 900 and 1-900 numbers.
Absolutely. Your safety is of utmost importance to us. Just make sure the service address you provide us matches your physical address. The address you have provided us to keep on file is where 911 personnel will be sent during an emergency.
No, it will not be necessary to test E911 dialing following installation.
No, Momentum does not offer calling cards.
Yes. Note that additional fees do apply for making international calls. The rates vary from location to location and are applied on a per minute, per call basis. We do provide an option to block international dialing from your phone line.
Yes, simply select the forwarding option in your settings on the Subscriber Portal or do it directly on your phone by pressing *72, enter your mobile number and end the call.
Yes. We support extension dialing with our Enterprise products.
It is optional. You will be able to designate the company name and phone number you want listed in your local directory or you can choose for your number to be unlisted (accessible via directory assistance only), or unpublished (to remain completely private).
Yes, just let us know the exact name you want to appear in the telephone directory.
Visit our Resources Page for feature guides as well as demos, tutorials and technical guides.