Written by Beth Hildreth on April 16, 2013
Categories: Industry Articles

If you own or manage a business and want to drive profitability as well as overall customer satisfaction, a Voice over Internet protocol (VoIP) platform complete with enterprise voice feature functionality is necessary. VoIP delivers enhanced communications and collaboration.

Enterprise voice truly helps any corporation to provide a quality customer experience through leveraging key tools like call forwarding, do not disturb, find me/ follow me, push to talk, caller ID, call waiting, three way calling, and even anonymous call rejection. When an enterprise voice system is in place, you don’t need to worry anymore about inbound callers being frustrated because of either long call wait periods or simply being forgotten about on the line. Instead, these callers are routed to the ideal agent immediately.

Typically encompassing IP-based phones, enterprise voice platforms are highly scalable and can be completely customized to meet an array of individual business needs. Also, these quality phones enable remote workers as well as in-house employees to bring productivity to new levels via easy-to-use interfaces.

According to Momentum Telecom, “A solution with tools that provide you a way to stay connected to your business voice services wherever work may take you.”

To find out more, click here.