Written by Caroline O'Reilly on February 11, 2020

Unified communication and collaboration platforms are no longer a niche product. For many businesses, they’re now essential for connecting employees and getting work done — whether it’s across the office hallway or across the country, from a desk or on a mobile device. And this approach to work likely will only to grow in popularity. According to Gartner, the market for collaborative workspace software will double to nearly $5 billion in just the next three years¹.

Here at Momentum, we recently added Microsoft Teams to the solutions we offer. With more than 20 million daily active users², Microsoft Teams is at the forefront of enterprise communication and collaboration and an attractive option for businesses that work in the Office 365 environment. Using Microsoft Teams on the Momentum network, though, unlocks this powerful platform’s full potential.

Microsoft platform, additional Momentum services.

A typical license for Microsoft Teams connects you to your colleagues through the platform’s interface. But if you want more options around voice conversations, the network you choose makes all the difference.

Microsoft Teams on the Momentum network makes it easy for you to configure the platform with additional Momentum services that aren’t available natively from Microsoft. Think robust call center functionalities, call routing and reporting capabilities. All these features can easily integrate with Microsoft Teams.

Peace of mind and peerless service.

A unified communications and collaboration platform like Microsoft Teams isn’t of much use to your business if you can’t depend on the network it runs on. If you go with a native Microsoft license, you may set up two roadblocks. One, you’ll have cast Microsoft in the role of ‘the phone company’ and all the potential complications that go along with this. And two, you’ll have foregone the reliability of the Momentum network and its failover capabilities, which are essential to ensuring that your business doesn’t miss a beat.

But perhaps the greatest differentiator is Momentum’s customer service. Our UCaaS and fiber customers know firsthand the white-glove approach we take, from implementation to support and beyond. And our Microsoft Teams offering is no different — unrivaled customer support is available right at your fingertips.

As Microsoft Teams evolves, so does Momentum.

The Microsoft Teams platform isn’t static — and neither is Momentum. As Microsoft develops its Office 365 suite and the capabilities of Teams, we’ll keep pace with new features and integrations.

But one constant is that unified communication and collaboration software is only expected to grow. Half a million businesses worldwide have already adopted Microsoft Teams, including more than 90 percent of the Fortune 100³. And as work-anywhere expectations become more mainstream across many industries⁴, both the platform and network enterprises choose likely will play key roles for those that successfully adapt.


¹Gartner Says Worldwide Social Software and Collaboration Revenue to Nearly Double by 2023. https://www.gartner.com/en/newsroom/press-releases/09-24-2019-gartner-says-worldwide-social-software-and-collaboration-revenue-to-nearly-double-by-2023

²Slack stock drops as Microsoft claims big lead with 20 million Teams users. https://www.cnbc.com/2019/11/19/microsoft-teams-reaches-20-million-daily-active-users.html

³Microsoft Office 365 is Being Adopted and Used at an Enormous Rate. https://blog.goptg.com/microsoft-office-365-statistics

⁴Top Work Trends For 2020 And Beyond. https://www.digitalistmag.com/future-of-work/2019/12/19/top-work-trends-for-2020-beyond-06202056