Written by Beth Hildreth on April 23, 2013
Categories: Industry Articles

Although you may be aware of the clear cut benefits a unified communications (UC) platform can bring to your organization like reduced expenses, streamlined operations, improved productivity and efficiency, did you know that it can actually result in you realizing a better return on investment (ROI) in a shorter time frame?

According to a recent video from Momentum Telecom, by integrating different forms of communication including voice, video, email and chat, UC gives your business the freedom to interact with employees and colleagues when, where and how you prefer. These channels can be accessed by a variety of devices such as PCs, laptops, smartphones and even tablets.

With a UC system in place, an employee base can be contacted anywhere and at anytime. For example, if you are an account manager for a design firm and a client calls in asking for you in particular, a colleague can view via intelligent presence in real-time and see that you are currently on the phone with someone else and handle the call appropriately.

The next-generation suite gives that employee the ability to immediately send an instant message in regards to whatever the incoming call was about and then the caller will receive a rapid response. Hence, UC ensures quicker response times between clients and customers, which in turn drives customer satisfaction and loyalty and a greater ROI.